Jump to content

Kaspersky closes CCleaner when cleaning Firefox


Recommended Posts

I just installed the latest update of CCleaner and it shut down while cleaning, further tests revealed that it was only when cleaning Firefox and Kaspersky AV was running, so I am guessing that Kaspersky is to blame, but there was no log of the event.  I am still running Windows 10 pro 1511.


Link to comment
Share on other sites

  • Admin

Hi Stokesson!


I'd be happy to look into this for you :)


Could you please run CCleaner in debug mode? To do this:


1 - Click the Windows Start button, then type 'Run' in the search box
2 - In the Run dialog box, type: C:\Program Files\CCleaner\CCleaner.exe /debug
3 - The application will start with DEBUG MODE displayed on the interface
4 - Now, use the application normally to recreate the issue you are reporting
5 - Once finished, please close the application
6 - A log file will be in C:\Program Files\CCleaner\ in the format: ccleaner_[version][date|time].log.


Could you either upload that file here, or email it to us at support@piriform.com and reference this thread in your email :)

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.