Stokesson Posted October 18, 2016 Share Posted October 18, 2016 I just installed the latest update of CCleaner and it shut down while cleaning, further tests revealed that it was only when cleaning Firefox and Kaspersky AV was running, so I am guessing that Kaspersky is to blame, but there was no log of the event. I am still running Windows 10 pro 1511. Link to comment Share on other sites More sharing options...
Admin Tom CCleaner Posted October 19, 2016 Admin Share Posted October 19, 2016 Hi Stokesson! I'd be happy to look into this for you Could you please run CCleaner in debug mode? To do this: 1 - Click the Windows Start button, then type 'Run' in the search box2 - In the Run dialog box, type: C:\Program Files\CCleaner\CCleaner.exe /debug3 - The application will start with DEBUG MODE displayed on the interface4 - Now, use the application normally to recreate the issue you are reporting5 - Once finished, please close the application6 - A log file will be in C:\Program Files\CCleaner\ in the format: ccleaner_[version][date|time].log. Could you either upload that file here, or email it to us at support@piriform.com and reference this thread in your email Link to comment Share on other sites More sharing options...
Olanho Posted October 20, 2016 Share Posted October 20, 2016 Maybe my problem is related? When I start CC ( the last update) and as soon as the CC screen is present, WIN XP is shut down. Link to comment Share on other sites More sharing options...
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