macmac12 Posted September 24, 2016 Share Posted September 24, 2016 When will this be fixed or is there a way to resolve this issue now. thank you Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 25, 2016 Moderators Share Posted September 25, 2016 Are you using this version? https://forum.piriform.com/index.php?showtopic=46945&do=findComment&comment=276070 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
shockleyphoto Posted September 26, 2016 Share Posted September 26, 2016 hi, i'm using ccleaner pro 1.14.451, running mac os x 10.12 and cleaner not functioning as before update to sierra. analysis seems to work fine but the actual cleaning only cleans a tiny amount of the items recognized in the analysis. no clue what's up but not working for me. Link to comment Share on other sites More sharing options...
Admin Tom CCleaner Posted September 27, 2016 Admin Share Posted September 27, 2016 Hi shockleyphoto. I can see that you have CCleaner Mac Professional, so if you could email us at support@piriform.com then one of the team will be able to help you! Thanks Link to comment Share on other sites More sharing options...
wbaggette Posted October 1, 2016 Share Posted October 1, 2016 I am having the same problem after upgrade to Sierra. Refer to attached screen shots. (1) Before supposed cleaning: 309 MB to clean ("Analysis") (2) After supposed cleaning: 0.1 mb cleaned ("Cleaning Complete") (3) After supposed cleaning + run analysis again: still 309 MB to clean ("Analysis") Appears CCleaner has stopped working after Mac OS X Sierra upgrade. As an aside, this forum seems extra difficult to use on multiple levels. (Maybe you do not want feedback when your software is broken?) Before Supposed Cleaning 2016-10-01 SAT.tiff CCleaner Cleaning Complete 2016-10-01 SAT.tiff CCleaner 2016-10-01 SAT Analysis 2 after supposed cleaning.tiff Link to comment Share on other sites More sharing options...
skittles33 Posted October 4, 2016 Share Posted October 4, 2016 The problem occurs in Sierra when choosing any of the Security Options, so 1-pass or more does not work. I was able to get it to work if I select Normal Mode (no security passes). Link to comment Share on other sites More sharing options...
skittles33 Posted October 4, 2016 Share Posted October 4, 2016 If you have the Pro version, selecting browser Monitoring from the Options menu allows you to select browsers to monitor. When I changed my settings to Secure Mode 7-passes, the monitoring feature did clean the browser when you close the browser At least there was nothing in the Analysis window after it cleaned. Whether or not it actually does a secure 7-pass wipe is undetermined. Either way, there is some updating to be done to work correctly in Sierra. Link to comment Share on other sites More sharing options...
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