Internet provider sent me an e-mail that there was a problem with PC

[Dakota7]

My internet provider sent me an e-mail stating that one of my PC's had a problem.  I was told to download the program you see below and that it would clear the issues.  I thought this is what CCleaner did?  I purchased the program for three of my PC's thinking that this would address my concerns.  Prior to dwnlding the program from Cox I ran CCleaner and the program did find issues which I told the program to clean up.  With this done I did not expect this other program to find anything, yet it found over 3,236 problems that stated it could address.  I guess I need to find out who or what is going on.  Below is a screen shot of the program and the number of issues it found.  Hope someone can clear the air on this.  I have three computers that I maintain and I cannot afford to have them go down.  So please advise.

[Nergal]

Your internet provider would NEVER send such an email. it looks to be, to me, that you may have been scammed into installing malicious software

You should seek aid at a qualified website immediately

Please IMMEDIATELY read number ten on the list here for links to good safe sites

 

http://forum.piriform.com/index.php?showannouncement=15&f=4

 

You should also call cox and confirm that they did/didn't send this.

https://www.cox.com/residential/internet/tech-solutions.html

I believe that page

[Willy2]

- Yep, one of those scams. It might be a good and (relatively) harmless program that removes junk from your system but it could turn out to be an exremely agressive "clean up". Breaking A LOT OF things on your system. CCleaner is in that regard much less agressive.

- Remove the program and hopefully it hasn't done too much harm to your system. I hope it didn't hijack your browser ................

[Nergal]

- Yep, one of those scams. It might be a good and (relatively) harmless program that removes junk from your system but it could turn out to be an exremely agressive "clean up". Breaking A LOT OF things on your system. CCleaner is in that regard much less agressive.

- Remove the program and hopefully it hasn't done too much harm to your system. I hope it didn't hijack your browser ................

I have to disagree, and strongly recommend caution from removing or messing with it UNTIL told to do so by the sites referenced in my post above.

 

[nukecad]

Although a search does seem to show that screenshot is from a legit programme, I would be very wary that you have not downloaded a hacked copy that may be doing something else in the background.

Stealing your passwords and banking details as it scans your system, encrypting all your files, etc.

Ransomware that encrypts your files has become a major problem in the last few months.

 

As Nergal says your provider would NEVER send you an email like that.

If someone has sent you an email pretending to be your provider that should make you instantly suspicious.

 

I would follow the advice and get one of the sites recommended in his first link to check your computer for infection ASAP if not sooner.

[Andavari]

Although a search does seem to show that screenshot is from a legit programme

 

Who knows what's legit, fraudulent programs can look legit and a screenshot won't reveal too much - think of all those fake AV's with a snazzy GUI to sucker people into using them and end up with multitudes of infection.

 

All I could find about "the program" in the screenshot without opening any actual links since Web of Trust (WOT) had the sites marked as:

Scam, Malware, Virus, Potentially Unwanted

 

But who knows who the program is actually by, sort of a generic name.

 

And since this really has nothing to do with CCleaner or CCleaner Cloud per-say I've moved this topic to Windows Security.

 

Edit:

I seriously doubt any ISP would recommend installing something like this. It seems like those calls one will get on the phone stating your Windows is infected and you need "this program" to clean it which is a scam. I just tell those people to eat s**t and hangup the phone.

Edited March 31, 2016 by Andavari