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Profesional Version for Mac Won't Complete Cleaning


calebwright

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I have the professional (paid) version of the CCleaner and it won't complete the cleaning phase of it.  It gets stuck on this one file as indicated in the attached image.

 

How do I get this working?  I feel like my money is wasted if it won't complete this process.  Hopefully it's a simple fix!

 

 

 

 

post-75729-0-30536500-1458276709_thumb.jpg

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Welcome to the forum Caleb,

 

Your money is not wasted as it entitles you to directly receive priority support from Piriform, rather than from this MAC-starved forum. :)

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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Guest Steve Piriform

Hi calebwright,

 

Just to confirm, is Firefox open or closed whilst you run the scan? Having Firefox open may cause the scan to get stuck.

 

Would you be able to open a support ticket for this issue? That will allow us to troubleshoot with you directly. You can raise a support ticket here

 

Cheers, Steven

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Hi calebwright,

 

Just to confirm, is Firefox open or closed whilst you run the scan? Having Firefox open may cause the scan to get stuck.

 

Would you be able to open a support ticket for this issue? That will allow us to troubleshoot with you directly. You can raise a support ticket here

 

Cheers, Steven

 

 

 

just to clarify here: Steve means running, not just open windows, make sure you have fully exited firefox (and all other browsers) before clean

 

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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