Ewheat Posted February 13, 2016 Share Posted February 13, 2016 I have always been able to update, now I get this error message... "0x2f7d: An error occurred in the secure channel support". I use Google Chrome and PC is WinXP ... Please Help!! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 13, 2016 Moderators Share Posted February 13, 2016 Can you download the slim version from here and update ? https://www.piriform.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Ewheat Posted February 13, 2016 Author Share Posted February 13, 2016 I already purchased and installed the software .... I just can't the updated version to download. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 14, 2016 Moderators Share Posted February 14, 2016 If you purchased the software you are entitled to priority support from Piriform. https://piriform.zendesk.com/hc/en-us/requests/new Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
rlgrot Posted February 23, 2016 Share Posted February 23, 2016 I have submitted numerous requests via the site form and have yet to get any replies. I am unable to update my version of Ccleaner. My current version is 5.12. I download update but get error when trying to install. Error Opening file for writing - file is CCleaner64.exe. Then get error on opening file on Branding.dll file. I have Windows 10, 64 bit. Link to comment Share on other sites More sharing options...
Moderators mta Posted February 23, 2016 Moderators Share Posted February 23, 2016 @rigrot, some things to try; install CC with the PC in Safe Mode use the Slim or Portable builds disable your AV while installing or add CC to it's exclusion list (especially if you have BitDefender) uninstall, reboot, and reinstall CC, in other words, don't install over-the-top, do a fresh install get back with how you go. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
rlgrot Posted February 24, 2016 Share Posted February 24, 2016 OK...will try your suggestions. Link to comment Share on other sites More sharing options...
lmacri Posted February 24, 2016 Share Posted February 24, 2016 I have always been able to update, now I get this error message... "0x2f7d: An error occurred in the secure channel support". I use Google Chrome and PC is WinXP ... Please Help!! I'm having a similar problem downloading the CCleaner Free v5.15.5513 installer from your Download page with my 32-bit Vista machine. The download of the standard installer ccsetup515.exe from the Builds page at http://www.piriform.com/ccleaner/builds is successful. However, if I click the Download button at http://www.piriform.com/ccleaner/download, I get the following error in my default Firefox v44.0.2 browser when I'm redirected to http://download.piriform.com/ccsetup_515.exe . This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> <Code>NoSuchKey</Code> <Message>The specified key does not exist.</Message> <Key>ccsetup_515.exe</Key> <RequestId>A27872501A041977</RequestId> <HostId>bz9ugPUyoIrsfTumukeC/2sEftGl273vppXfCf6dDKf95pfXWnObBaGf9wBYFVw0Rsw3jNNADsU=</HostId> </Error> I also tried downloading from http://www.piriform.com/ccleaner/download with my IE9 browser, and when I'm redirected to http://download.piriform.com/ccsetup_515.exe I see the error HTTP 404 Not Found: The webpage cannot be found. Could the underscore in the name of the executable (i.e., ccsetup_515.exe) be the issue? Or perhaps a HTTP vs. HTTPS issue? ------------ 32-bit Vista Home Premium SP2 * Firefox 44.0.2 * IE9 * NIS 2014 v. 21.7.0.11 * CCleaner Free 5.14.5493 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS Link to comment Share on other sites More sharing options...
rlgrot Posted February 24, 2016 Share Posted February 24, 2016 I went thru all your options..........and the one that worked was Safe Mode w/networking. The software downloaded correctly and the version 5.15 is now on my system. Thanks for the help. I am having many other problems with my system since I updated to Windows 10 and think I will have to clean my entire system/disk and reinstall everything. My system does not recognize programs...drivers are not being recognized etc etc. But thanks for the help....................oh, one for thing. I will sometimes get messages to close Edge when I do not use or have Edge open. Is that a Windows 10/CCleaner issue? Link to comment Share on other sites More sharing options...
Moderators mta Posted February 24, 2016 Moderators Share Posted February 24, 2016 if CC thinks Edge is open (or any background Edge-related task), then as you know, you get that message. even though you may not use Edge, it is heavily entrenched into Windows and shares many libraries. so although you don't directly use it, you use it all the time indirectly. add to that the numerous builds of Win10 since its main release and CC (Piriform) is probably having a tough time playing catch-up. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
lmacri Posted February 24, 2016 Share Posted February 24, 2016 However, if I click the Download button at http://www.piriform.com/ccleaner/download, I get the following error in my default Firefox v44.0.2 browser when I'm redirected to http://download.piriform.com/ccsetup_515.exe ... Just an update to let you know that the Download button for CCleaner Free at http://www.piriform.com/ccleaner/download is working correctly today and I was able to download the latest v5.15 installer (ccsetup515.exe) from that download page. The Download button now redirects me to http://www.piriform.com/ccleaner/download/standard. ------------ 32-bit Vista Home Premium SP2 * Firefox 44.0.2 * IE9 * NIS 2014 v. 21.7.0.11 * CCleaner Free 5.15.5513 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 24, 2016 Moderators Share Posted February 24, 2016 Just an update to let you know that the Download button for CCleaner Free at http://www.piriform.com/ccleaner/download is working correctly today and I was able to download the latest v5.15 installer (ccsetup515.exe) from that download page. The Download button now redirects me to http://www.piriform.com/ccleaner/download/standard. ------------ 32-bit Vista Home Premium SP2 * Firefox 44.0.2 * IE9 * NIS 2014 v. 21.7.0.11 * CCleaner Free 5.15.5513 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS Thanks for posting Imacri. I believe Piriform looked at the issue once it was flagged up to them and fixed it Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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