CC Cleaner and Google Chrome Problems

[Eltel68]

I am running a laptop with Window10 installed and my preferred browser is Google Chrome. I have for many months/years run CC Cleaner  but recently it has become troublesome. Firstly it takes much longer to launch with the two boxes being greyed out taking over a minute for them to become responsive. Secondly when I run anylyze a box opens “Google Chrome needs to be closed to clean the Internet Cache” If I press Yes the program hangs and is totally unresponsive and won’t even force close, If I press No it completes the scan but with Google Chrome skipped. On checking Task Manager this happens even if Chrome is not running and I have deselected “continue running background apps when Google Chrome is closed”.  I have tried uninstall and reinstall of both programs but it has made no difference,

Can anyone please help

[Eltel68]

Downloaded the new version V5.14.5493 (64bit) and  run the program. It now completes the scan and cleans chrome without any problems. The only problem that it still has is the long period of time  it takes to launch (approx 1 minute) but I guess I can live with that

[dvdbane]

did you use winapp2.ini or any other enhancement?

remove the file and then see if the problem with the "Analyze/Run Cleaner" button solved

[nukecad]

Your slow to launch problem could be the one reported here:
http://forum.piriform.com/index.php?showtopic=44723

It seems to be a problem with the User Account Control, especially in Windows 10.

It only happens on the first launch, or after a Windows Defender definition update.

(If you close CCleaner and open it a second time it comes up instantly).

As reported in that thread linked above I found a few workarounds, (one of which was to turn on active monitoring in CCleaner).

What finally cured it completely for me was making CCleaner an exception in Windows Defender.
I have had no problems with the delayed launch since I did that.

Open Defender > settings > scroll down to 'Add an exclusion' > Exclude a folder > browse to the CCleaner folder (usually in C:/Programme files/) and exclude it.

If you use another anti-virus instead of Defender then try making CCleaner an exception in that.

[Eltel68]

did you use winapp2.ini or any other enhancement?

remove the file and then see if the problem with the "Analyze/Run Cleaner" button solved

Thanks but no enhancements have been used. Just cc cleaner as a standalone program.

[Eltel68]

Your slow to launch problem could be the one reported here:

http://forum.piriform.com/index.php?showtopic=44723

 

It seems to be a problem with the User Account Control, especially in Windows 10.

 

It only happens on the first launch, or after a Windows Defender definition update.

(If you close CCleaner and open it a second time it comes up instantly).

 

As reported in that thread linked above I found a few workarounds, (one of which was to turn on active monitoring in CCleaner).

 

What finally cured it completely for me was making CCleaner an exception in Windows Defender.

I have had no problems with the delayed launch since I did that.

 

Open Defender > settings > scroll down to 'Add an exclusion' > Exclude a folder > browse to the CCleaner folder (usually in C:/Programme files/) and exclude it.

 

If you use another anti-virus instead of Defender then try making CCleaner an exception in that.

I use Avast and had made an exception of c cleaner as suggested. this has made no difference and the program is also set to run at start up.It's not agreat problem in the great scheme of things but thanks for your suggestions.