jillep Posted December 19, 2015 Share Posted December 19, 2015 Windows 10 automatic update this morning removed cc cleaner completely with 'app not compatible'. Similar message when tried to reinstall new download.Also have other issues that I'm trying to resolve like missing contacts file in outlook file! Is there anything I can do - ( I'm not very technically pc savy!) Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 19, 2015 Moderators Share Posted December 19, 2015 Reinstall ccleaner it'll work ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
jillep Posted December 20, 2015 Author Share Posted December 20, 2015 Strange it worked today!! Yesterday it wouldn't install just got error message about compatibility.,,,, Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 20, 2015 Moderators Share Posted December 20, 2015 Windows 10 pushed a update after the Fall TH2 (which was the install/update that broke many programs, of which ccleaner is one) which may or may not be the reason the install works when it initially wouldn't shortly after the update ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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