Canon_Man Posted November 6, 2015 Share Posted November 6, 2015 This was a problem under the previous version and continues to be a problem.I checked the Event Viewer and I don't see anything specific to CCleaner coming up.I gave CCleaner admin permissions using properties\ permissions, but it still hangs.Windows 10 will eventually report that CCleaner is 'not responding' and everything hangs while CCleaner is in memory.Can't access Task Manager, can't re-boot nothing works.Only way to recover is a hard shutdown. Link to comment Share on other sites More sharing options...
Moderators mta Posted November 6, 2015 Moderators Share Posted November 6, 2015 What does CC say it is up to when it stops responding? Under the green progress bar, next to the spinning circle will be the stage it is currently cleaning. Have you tried running CC with the PC in Safe Mode, this would eliminate the possibility of some background task (like your AV) interfering with CC. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 6, 2015 Moderators Share Posted November 6, 2015 What antivirus software? And have you set it to trust ccleaner? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Canon_Man Posted November 7, 2015 Author Share Posted November 7, 2015 What antivirus software? And have you set it to trust ccleaner? Running BitDefender 1.0.21.1099 for the past 6 months. Had it running with previous versions of CCleaner without incident. There is no folder to allow CC as a trusted .exe that I can see. Appears to halt on ' Users\UserID\AppData\Local\Temp\1DEDDA4E-DC67-47F9-A766-63CFF15F988F\api-ms-win-core-errorhandling-l1-1-1.dll ' When this occurs, while CC appears to be 'clocking' the entire system is unresponsive. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 7, 2015 Moderators Share Posted November 7, 2015 Can you manually delete the file? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Canon_Man Posted November 7, 2015 Author Share Posted November 7, 2015 Can you manually delete the file? Yes, but it also stores files related to BitDefender and these cannot be deleted. I removed everything manually except the BD files. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 7, 2015 Moderators Share Posted November 7, 2015 Well there you go, you have your answer, bitdefender is preventing its removal. Run analysis in ccleaner, then double click temporary system files, find that/those file(s), right click it/them and add to excludes ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Canon_Man Posted November 8, 2015 Author Share Posted November 8, 2015 Well there you go, you have your answer, bitdefender is preventing its removal. Run analysis in ccleaner, then double click temporary system files, find that/those file(s), right click it/them and add to excludes Interesting. Followed the steps and CC seems to be running fine now. Had no idea there were right click 'properties' accessible from within CC to set the excludes. Learned something new today. Thanks. Link to comment Share on other sites More sharing options...
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