Moderators hazelnut Posted October 1, 2015 Moderators Share Posted October 1, 2015 I presume by asking for info from System Volume Info. Do you have 'show hidden files and folders' enabled? Is monitoring turned on for any other drive? Is Windows on your C drive? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
bartholomewking Posted October 1, 2015 Share Posted October 1, 2015 I presume by asking for info from System Volume Info. Do you have 'show hidden files and folders' enabled? Yes, all files and folders are visible Is monitoring turned on for any other drive? all drives are monitored for System Restore except for one, which is partitioned into 2 LINUX partitions, and one NTFS which is used as the windows pagefile. This has been set this way before the problem manifested itself. Is Windows on your C drive? Yes the C drive is the system drive. Thanks for replying. I'll turn on monitoring on the windows pagefile partition just to see what happens. Link to comment Share on other sites More sharing options...
bartholomewking Posted October 1, 2015 Share Posted October 1, 2015 I presume by asking for info from System Volume Info. Do you have 'show hidden files and folders' enabled? Yes, all files and folders are visible Is monitoring turned on for any other drive? all drives are monitored for System Restore except for one, which is partitioned into 2 LINUX partitions, and one NTFS which is used as the windows pagefile. This has been set this way before the problem manifested itself. Is Windows on your C drive? Yes the C drive is the system drive. Thanks for replying. I'll turn on monitoring on the windows pagefile partition just to see what happens. I turned on monitoring for the drive with the windows pagefile, re-started but sadly no difference. Having a think now about the USN journaling. Link to comment Share on other sites More sharing options...
trium Posted October 1, 2015 Share Posted October 1, 2015 start -> all programs -> accessories -> Systemtools -> systemrecovery --> "Restore my computer to an earlier time?" -> "continue" are there your 20 system restore points displayed? (on the left side bold, and on the right side of 20?) Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
bartholomewking Posted October 1, 2015 Share Posted October 1, 2015 start -> all programs -> accessories -> Systemtools -> systemrecovery --> "Restore my computer to an earlier time?" -> "continue" are there your 20 system restore points displayed? (on the left side bold, and on the right side of 20?) Thank you Trium for replying, Yes they are Link to comment Share on other sites More sharing options...
trium Posted October 1, 2015 Share Posted October 1, 2015 have you try it with older version like 4.19? http://filehippo.com/de/download_ccleaner/59127/ Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
bartholomewking Posted October 1, 2015 Share Posted October 1, 2015 have you try it with older version like 4.19? http://filehippo.com/de/download_ccleaner/59127/ Yes, I uninstalled and went back to v.5.9. However the problem has only just started in the last couple of weeks. I'm not sure when. I have been using CCleaner for years. sadly I didn't document when i did the update to the new version. Link to comment Share on other sites More sharing options...
bartholomewking Posted October 2, 2015 Share Posted October 2, 2015 Here is an interesting article on the subject of restore points: http://www.stevebunting.org/udpd4n6/forensics/restorepoints.htm Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 2, 2015 Moderators Share Posted October 2, 2015 The last thing I can think of is.... is it you? By that I mean, what happens if you create a new profile and then run ccleaner under it? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
bartholomewking Posted October 2, 2015 Share Posted October 2, 2015 The last thing I can think of is.... is it you? By that I mean, what happens if you create a new profile and then run ccleaner under it? Sorry, what do you mean by "new profile"? Different user? Link to comment Share on other sites More sharing options...
trium Posted October 2, 2015 Share Posted October 2, 2015 have you try the safe mode as admin? show you ccleaner there your restore points? Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
bartholomewking Posted October 2, 2015 Share Posted October 2, 2015 have you try the safe mode as admin? show you ccleaner there your restore points? I'm sorry Trium, I don't quite understand. Safe mode has no concept of being a particular user as far as I know, though I could be incorrect. Please correct me if I'm wrong. Irrespective there is only one user on this machine, other than the system ones, and the guest user is disabled. The only interactive login is mine which is an administrator. ( I know, not the best practice, but it's worked fine for a number of years) Link to comment Share on other sites More sharing options...
trium Posted October 2, 2015 Share Posted October 2, 2015 in safe mode in xp is your account and a admin-account as login ;-) Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
bartholomewking Posted October 2, 2015 Share Posted October 2, 2015 in safe mode in xp is your account and a admin-account as login ;-) my account is the administrator but renamed only. Starting the machine in safe mode does not offer any options other than which mode, e.g. with networking, command line, etc. Link to comment Share on other sites More sharing options...
trium Posted October 2, 2015 Share Posted October 2, 2015 something like that... Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 2, 2015 Moderators Share Posted October 2, 2015 I think this is going down a rabbit hole @trium @bartholomewking Random Question is the date/time on your pc correct. Can the following utility see SRP? http://nicbedford.co.uk/software/systemrestoreexplorer/ (NOTE: POSTING THIS OR ANY COMPETITION SOFTWARE IN OPEN FORUM IS FOR MODERATOR TROUBLESHOOTING ONLY) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
trium Posted October 2, 2015 Share Posted October 2, 2015 I have tested this tool on Windows XP, Windows Vista and Windows 7 beta, unfortunately the SRRemoveRestorePoint function didn’t appear to function as described on Windows XP, so I have had to restrict the use of this tool to Windows Vista and newer (and there is a check in the install and the app i nevertheless hope the tool works for bartholomewking... Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 2, 2015 Moderators Share Posted October 2, 2015 Wierd, it said xp. Well poo ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
bartholomewking Posted October 2, 2015 Share Posted October 2, 2015 Just for completeness, I have created a restore point, Checked that it exists in the Accessories->System Tools->System Restore. It did. I ran CCleaner. CCleaner did not find it (or any other restore point). As this restore point was brand new, I restarted the machine in Safe Mode and restored the system to that point. The system took a little time to do so, as do most system restores. The system restarted and reported that the System Restore had been successful. This successful restore is also indicated in event viewer. I conclude from this the following: 1) The system is successfully creating restore points. 2) It seems certain that at least one of these is valid and restored correctly. It seems likely on this evidence that the others are equally valid. 3) Some strange combination of circumstances has arisen recently that has led to the circumstance that CCleaner does not detect these restore points. I have rebuilt the update sequence number (USN) change journal prior to this using fsutil. Sometimes this can become corrupted resulting in an inability for programs to read or write from/to some aspects of the file system. This made no observable difference. Should your developers be interested I can supply a process trace from Sysinternals Procmon of CCleaner running while attempting to read this information. I have had a look at it, but honestly can't see anything obvious that causes the problem. I'll grant that this problem is perhaps unusual, and XP is no longer supported by Microsoft, however the user base is still extensive including many government institutions upon which we all depend. Funnily enough I was discussing that issue with an NHS consultant only the other day. Ironically he is a specialist in Gastroenterology. It is unlikely that my particular issue is unique. I can live with it, there are lots of ways of "skinning a cat". Discussions like this may be useful to others. That's how I found myself here in the first place. I like the Piriform Products and I use several of them and will continue to do so. On the balance of the evidence, it does appear that the CCleaner has encountered some configuration it doesn't like. I have not noticed any other problems recently. I could of course be wrong. Problems are often cumulative and this could well be an indication of something else going on. It is odd, it only started happening recently. I'll keep an eye on it and let you know if I come up with an answer. Thank you (und Danke) all for your replies to my query, most of which I have found useful and for which I am grateful. But I see a glass of lemonade with “drink me” written on it. Oh Well, off down the rabbit hole it is! Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 3, 2015 Moderators Share Posted October 3, 2015 Lol I did not mean to suggest the thread was a rabbit hole, but only trium's safe mode administrator line of thought. I would like for you to continue working with us on this, I'd you so wish ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 3, 2015 Moderators Share Posted October 3, 2015 bartholomewking yes I did mean create a new user and then log into it and see if ccleaner sees the restore points. You can always delete the new account afterwards. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
trium Posted October 3, 2015 Share Posted October 3, 2015 i thought to myself with the native admin account bartholomewking could check that without create a new account... Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
bartholomewking Posted October 3, 2015 Share Posted October 3, 2015 Thank you all for your kind remarks. I will try some of the suggestions later. I have to disappear off to Wonderland for a couple of hours this afternoon, so I'll have a go on my return. :-) Link to comment Share on other sites More sharing options...
bartholomewking Posted October 3, 2015 Share Posted October 3, 2015 Well, back from the netherworld. Yes, the system clock date and time are correct. The CMOS battery is in good condition and the BIOS is properly configured. Time is automatically updated via the National Physical Laboratory network time server. I created two new users. On attempting to create a new user, user manager insisted on creating a new administrator. This was Newadmin. (strangely the default administrator account already existed anyway) N.B. This installation has never had more than one interactive user. The guest account is disabled and the interactive user is the default administrator, just renamed. Newadmin is an administrator, the other is a low privilege user. These users did not get properly updated until automatic login was turned off. Profiles are created at login time. Automatic login can be configured by using Tweakui and choosing the login option or by editing the registry. Instructions for both are here: http://www.howtogeek.com/howto/windows/remove-user-accounts-from-the-login-screen-in-windows-xp/ No doubt this can also be done via gpedit.msc New profiles are created when those users are logged in. CCleaner does not show the restore points using either of these users (unsurprisingly perhaps for the low privilege user). Booting into safe mode now invites a user login (as per Trium’s screenshot). Running CCleaner from Safe Mode with the new Administrative user does not reveal the restore points. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 3, 2015 Moderators Share Posted October 3, 2015 I am begining to think (as I suspect you are too) that this is something that is happening as a result of something particular to your machine, some setting, some entry, something obscure. I say that because we have done almost everything apart from physically take your machine to bits!! I think you are now fully qualified as an xp tech:) Seriously I suspect you can cope with things as they are, you obviously know your way around the machine. One day you may just have a Eureks moment about it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now