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Bradforth

CCleaner not showing system restore points

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Hi all, I have the latest version of CCleaner but when I go to remove system restore points none are showing and I know that I have three restore points.

I am running Windows 7 HP.

Any help would be appreciated.

 

Regards,

Pete

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"Latest" tells us nothing. Please tell us the version number of the ccleaner you use

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Also are you the only user of PC?

 

Limited user or admin?

 

How do you know you have 3 restore points?

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HI again,

Thanks for your replies, I have version 5.10.5373 64 bit of ccleaner.

I know I have three restore points by looking in Windows system restore and it shows the three restore points. I am the only user of the PC and the admin user.

 

Regards,

Pete.

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Hi all,

Just found out my problem, I had WMI disabled in Windows services after enabling this service everything is now working fine.

Regards,

Pete.

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Pete,

Just curious, any reason why you had WMI disabled?

And instead of having it always enabled, try setting it to Manual, that way it'll only get started when/if needed.

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WMI = Windows Management Instrumentation.

 

It's supposed to be set to Automatic, and start with Windows. I.e.; Always running.

 

Edit:

Description from XP:

Provides a common interface and object model to access management information about operating system, devices, applications and services. If this service is stopped, most Windows-based software will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.

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I've always had mine set to Manual.

It's one of the services Norton Utilities (and Registry Mechanic before that) 'optimises'.

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standard-type of wmi-service in xpsp3 is manually

 

in w8.1 too, i think also in w7

 

(i think, this service was not the problem on bradforths problem...)

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Hi all,

I decided to disable WMI because I kept getting Windows freezing on the desktop and in Windows Explorer, when I looked in Windows Error logs it always showed this as an error, at the moment apart from Ccleaner nothing else appears to affected but I will let you know if I notice any other problems.

Since I have disabled this service the freezing appears to have been corrected and is no longer a problem, I think I will take the advice of one of the forum members and set it to manual and see how this goes.

 

I also have the Steam/DTG game TS 2015 installed and I have noticed a slight improvement in performance with WMI disabled.

 

I would appreciate any further comments to my findings of this problem.

 

Regards,

Pete.

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Something you could bear in mind is using Windows Repair from Tweaking.com (the developer is a member here)

 

There is a tickbox for the repair of WMI which sounds like it may be corrupted in your case. You only need to select this box if thats all you need to fix.

 

http://www.tweaking.com/content/page/windows_repair_all_in_one.html

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Hello, I am having a similar problem.

CCleaner v.5.10.5373

Windows XP SP3 ( all the latest updates )

 

WMI is running, and starts automatically.

there were no errors in event viewer.

(subsequently cleaned by CCleaner)

 

I've only just noticed this problem. I generally remove older restore points using CCleaner every month before I do a defrag [with competition product].

This time CCleaner reports no restore points.

 

Accessories->system restore reports 12 restore points going back to the eighth day of this month (Sept 2015, today is Sept 29)

 

I ran CCleaner /debug, and here is an extract of the log produced:

 

[12:50:25::015][DEBUG] System Restore - Starting items enumeration...

[12:50:25::062][DEBUG] System Restore - Finished item enumeration

[12:50:29::421][iNFO ] Closing application...

[12:50:29::468][DEBUG] System Restore - Requesting to stop items enumeration...

[12:50:29::468][DEBUG] System Restore - Items Enumeration stopped

[12:50:29::468][iNFO ] Finished closing application

[12:50:29::468][iNFO ] Application Ended

 

Closed and re-started CCleaner a few times, same on each occasion.

Any thoughts or help would be most appreicated.

Regards.

 

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hello bartholomewking :)

 

i tried it on my newly installed xpsp3 with all systemupdates (not security updates). i dont have your issue... by me it works fine.

 

be8402-1443614485.jpg

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hello bartholomewking :)

 

i tried it on my newly installed xpsp3 with all systemupdates (not security updates). i dont have your issue... by me it works fine.

 

be8402-1443614485.jpg

Thank you Trium.

Tried again today. Again no restore points. Odd, it has only just started happening. Not entirely sure when. Certainly in the last three weeks.

I think I'll  uninstall / re-install CCleaner see what happens. You never know!

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OK, well I uninstalled CCleaner (made a note of the settings), checked the filesystem for any remnants did a registry check with Auslogics Registry Cleaner.

Then I re-installed CCleaner.

 

The problem persists.

 

I searched the Registry to see if there was anything obvious, but I didn't find anything that stood out.

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I've uninstalled CCleaner, as above again and installed version 5.09 to see if this exhibited the problem. It does.

Back now to 5.10.

Maybe there is something on my machine, but I have checked my records and cannot find any updates or contentious items that may have made such a change.

I turned off the virus checker (f-secure safe), I turned off winpatrol. The only update I have done is Java runtime and SDK to 1.08. I don't think CCleaner uses java, even though speccy does.

OK I surrender. I might try some process traces when I get time to see what is going on. Hmmmm.....

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I've uninstalled CCleaner, as above again and installed version 5.09 to see if this exhibited the problem. It does.

Back now to 5.10.

Maybe there is something on my machine, but I have checked my records and cannot find any updates or contentious items that may have made such a change.

I turned off the virus checker (f-secure safe), I turned off winpatrol. The only update I have done is Java runtime and SDK to 1.08. I don't think CCleaner uses java, even though speccy does.

OK I surrender. I might try some process traces when I get time to see what is going on. Hmmmm.....

Did you try the fix for WMI that hazelnut pointed to in reply 13

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I generally remove older restore points using CCleaner every month before I do a defrag [with competition product]. This time CCleaner reports no restore points.

 

1)... have you tried windows defragmenter? perhaps can this solve your problem

2)... have you tried "ccleaner portable"?

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Hello again all, and thank you for the advice so far.

To follow up, I have tried Nergal, Hazelnut and Trium's suggestions.

 

I have downloaded the portable tweaking.com program and run 01) Reset Registry Permissions, 02) Reset File Permissions, 05) Repair WMI and 33)Repair Performance Counters.

 

The above were performed while in safe mode after a registry backup and system restore point taken beforehand.

 

Complements to the software author. It looks to be a very useful utility. ( I also like the fact that it is a portable program).

 

CCleaner v5.10.5373 reports no system restore points.

CCleaner Portable v5.10.53.73 reports no system restore points.

 

System Restore reports that there are 20 (twenty) system restore points.

There are no ERRORS in the event viewer.

 

I have run both the installed and the portable versions of the CCleaner program with the /debug flag. The pertainent parts of the log do not differ from those indicated in my previous post.

 

I have NOT tried to restore one of the restore points that System Restore reports, although I have done this many times in the past with no problems. (I don't particularly want to do this right now for obvious reasons, everything else seems to be working fine)

 

I would be interested in why Trium suggests trying the Windows defragmenter, that is what difference would be expected? As far as I know the [competition] defragmenter uses the Windows API, and I have been using it for some years now without problem, including the currently installed version.

 

Once again, thankyou in anticipation of any replies, and any further suggestions would be gratefully received.

Kindest Regards.

 

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Hi, please don't mention software by name that directly competes with piriform software, it makes my job harder.

 

:)

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Does CCleaner show system restore points if you are in Windows Safe Mode?

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Does CCleaner show system restore points if you are in Windows Safe Mode?

Tried a quick restart into Safe Mode and opened CCleaner. No restore points visible. Had a look at C:\system Volume Information and the files are there.

Puzzling.

Do you know how CCleaner enumerates them?

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