rebecca67e Posted September 8, 2015 Share Posted September 8, 2015 Hi there, Just wondered if anyone here could help me or shed some light on my problem I just ran CCleaner. Usually I untick firefox but this time I let it clean my browser. So I'm signing back into all my accounts after the passwords have been cleared, and realise my Youtube account has been completely wiped. There's no subscriptions, liked/favourited videos, nothing - it's like a brand new account. I've tried signing in on firefox, IE, chrome... nothing The weird thing is, when I sign into the same YT account on my phone, all of the info is still there. Which I'm really grateful for (youtube addict here), but would be very inconvenient if I can't access from the PC. Any help much appreciated, thanks for reading Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 8, 2015 Moderators Share Posted September 8, 2015 Not possible. your YouTube subscriptions are stored on a Google server, not your personal devices. Perhaps you have multiple accounts on youtube/google ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
rebecca67e Posted September 8, 2015 Author Share Posted September 8, 2015 Not possible. your YouTube subscriptions are stored on a Google server, not your personal devices. Perhaps you have multiple accounts on youtube/google Hi, I do have 3 accounts with Youtube/google... I've checked them all and they are all now completely blank, all info wiped off. I don't understand how this is possible either. I should probably try logging in from a different computer and see what happens Link to comment Share on other sites More sharing options...
rebecca67e Posted September 8, 2015 Author Share Posted September 8, 2015 Just tried from my dad's PC. Still nothing on there... how bizarre (just noticed that there is one thing left on my account... my 'History' of previously watched videos. That's all up to date and accurate) Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 8, 2015 Moderators Share Posted September 8, 2015 I wonder if your YouTube accounts were hacked. May be wise to change the passwords just in case. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 8, 2015 Moderators Share Posted September 8, 2015 Just to repeat and be clear, there is no way ccleaner could be the cause here, sorry I can't help any further ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
rebecca67e Posted September 8, 2015 Author Share Posted September 8, 2015 Yeah, I figure since they aren't showing up on my dad's computer either then it can't be CCleaner. Must have been a coincidence. I'll figure it out eventually... I have the subscriptions on my phone still so not too bothered at the moment. Thanks anyway Link to comment Share on other sites More sharing options...
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