worroourkid Posted September 7, 2015 Share Posted September 7, 2015 Hi, I have just re-installed OS X (10.8.5) on my MacBook and have also re-installed CCleaner Pro. Now, despite re-entering my registration details correctly, EVERY TIME I launch CCleaner, the "registration window" appears and it asks for my registration details again. I have definitely entered my details correctly, but every time I launch CCleaner it continues to display the registration window!! However, If I click "cancel", CCleaner opens and functions normally, although it displays my copy as being "unregistered", despite it being a bona fide copy, purchased from Piriform online. Can anyone help please? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 7, 2015 Moderators Share Posted September 7, 2015 As you purchased Ccleaner you are entitled to support directly from Piriform. https://piriform.zendesk.com/hc/en-us Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
worroourkid Posted September 17, 2015 Author Share Posted September 17, 2015 As you purchased Ccleaner you are entitled to support directly from Piriform. https://piriform.zendesk.com/hc/en-us Yes, as you say I did purchase the CCleaner Pro, and expected better than this from Piriform...... no response, no acknowledgement of my issue, in fact, no bloody "support" at all......... Absolutely disgusted!! Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 17, 2015 Moderators Share Posted September 17, 2015 The purchase you made is for access to (zendesk) support from the developers if you go to the above link you indeed will get a response from them ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest MrJ Posted September 18, 2015 Share Posted September 18, 2015 Yes, as you say I did purchase the CCleaner Pro, and expected better than this from Piriform...... no response, no acknowledgement of my issue, in fact, no bloody "support" at all......... Absolutely disgusted!! Hi Brian, Our Support Team member Alex responded to your messages on 2nd and 7th September - please can you check your spam folder for his response? Link to comment Share on other sites More sharing options...
worroourkid Posted September 18, 2015 Author Share Posted September 18, 2015 Hi Brian, Our Support Team member Alex responded to your messages on 2nd and 7th September - please can you check your spam folder for his response? Hi, I have checked my junk email folder and there is no message from Piriform there. However, I have recently changed my email address and it MAY be different from the one I was using when I purchased CCleaner Pro. As I stored all my registration code details I assumed it would simply be a matter of re-entering the key to re-register the product. If the fault is mine, then please accept my apologies. Can you please explain how I go about updating my information, (my new email address etc) and re-registering CCleaner Pro with my stored key code? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 18, 2015 Moderators Share Posted September 18, 2015 Perhaps this may help worroourkid https://piriform.zendesk.com/hc/en-us/articles/204044254-How-do-I-change-my-support-account-password- Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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