Aerodamus Posted July 18, 2015 Share Posted July 18, 2015 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 18, 2015 Moderators Share Posted July 18, 2015 What is your operating system? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Aerodamus Posted July 18, 2015 Author Share Posted July 18, 2015 It was Windows 8.1 (64-bit), and then I upgraded without reinstalling to Windows 8.1 Pro (64-bit). It has said this for both versions. Edit: Here are my DxDiag results http://pastebin.com/gwvBSP5K. Link to comment Share on other sites More sharing options...
Moderators mta Posted July 18, 2015 Moderators Share Posted July 18, 2015 maybe it has something to do with you adding the feature Media Centre. it's only available for Win8 Pro, so did you add it after the upgrade? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Aerodamus Posted July 19, 2015 Author Share Posted July 19, 2015 maybe it has something to do with you adding the feature Media Centre. it's only available for Win8 Pro, so did you add it after the upgrade? This has been happening since before I upgraded to Windows 8.1 Pro and media center. Link to comment Share on other sites More sharing options...
Aerodamus Posted July 19, 2015 Author Share Posted July 19, 2015 Bump Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 20, 2015 Moderators Share Posted July 20, 2015 I have asked someone to take a look, please be patient Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Aerodamus Posted July 20, 2015 Author Share Posted July 20, 2015 Thanks. Link to comment Share on other sites More sharing options...
Willy2 Posted July 20, 2015 Share Posted July 20, 2015 - And what happens when you click on "Operating System" in the navigation pane to open the "Operating System" screen ? System setup: http://speccy.piriform.com/results/gcNzIPEjEb0B2khOOBVCHPc A discussion always stimulates the braincells !!! Link to comment Share on other sites More sharing options...
Aerodamus Posted July 20, 2015 Author Share Posted July 20, 2015 - And what happens when you click on "Operating System" in the navigation pane to open the "Operating System" screen ? Link to comment Share on other sites More sharing options...
Moderators mta Posted July 20, 2015 Moderators Share Posted July 20, 2015 and just to take the old 'have your tried turning it off and on again?" (thanks Roy - IT Crowd) to its next logical step, have you tried uninstalling and reinstalling? tried a previous Speccy version? seen what happens/changes if run with the PC in Safe Mode? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Aerodamus Posted July 20, 2015 Author Share Posted July 20, 2015 and just to take the old 'have your tried turning it off and on again?" (thanks Roy - IT Crowd) to its next logical step, have you tried uninstalling and reinstalling? tried a previous Speccy version? seen what happens/changes if run with the PC in Safe Mode? Turning if off an on again was my first course of action as always, but yielded no results this time. I've tried uninstalling and reinstalling multiple versions of Speccy. I have not tried booting into safe mode yet; I will do that now. Link to comment Share on other sites More sharing options...
Aerodamus Posted July 20, 2015 Author Share Posted July 20, 2015 Safe mode didn't do anything differently. To be honest, at this point I'm not really sure what can be done, since I didn't work on the program I don't know why that message was programmed there in the first place. The biggest problem is that it's pretty obvious a clean install of Windows would probably fix the issue, but I'm not reliant on this program enough to go through that hassle. That's why I posted here in the first place. Link to comment Share on other sites More sharing options...
Moderators mta Posted July 20, 2015 Moderators Share Posted July 20, 2015 OK, let's wait then and see if a Dev Team member chimes in. It certainly isn't a big enough issue to force a Windows reload. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted July 21, 2015 Moderators Share Posted July 21, 2015 I wonder if it's something as simple as a missing registry key. And I also wonder if installing other software in the future could suffer from the issue, such as an anti-virus not knowing which version of Windows you have and thus fail to install, etc., or if it's just a Speccy only issue. Link to comment Share on other sites More sharing options...
Aerodamus Posted July 21, 2015 Author Share Posted July 21, 2015 I wonder if it's something as simple as a missing registry key. And I also wonder if installing other software in the future could suffer from the issue, such as an anti-virus not knowing which version of Windows you have and thus fail to install, etc., or if it's just a Speccy only issue. I'm not sure what I'd do about that. Link to comment Share on other sites More sharing options...
Moderators mta Posted July 21, 2015 Moderators Share Posted July 21, 2015 I wonder if it's something as simple as a missing registry key. And I also wonder if installing other software in the future could suffer from the issue, such as an anti-virus not knowing which version of Windows you have and thus fail to install, etc., or if it's just a Speccy only issue. should be easy enough to verify. click on Start, type dxdiag to find the inbuilt MS program, run it and it'll show the OS as well. see what it says. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 21, 2015 Moderators Share Posted July 21, 2015 should be easy enough to verify.click on Start, type dxdiag to find the inbuilt MS program, run it and it'll show the OS as well.see what it says.Post 3 ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted July 22, 2015 Moderators Share Posted July 22, 2015 Ahhh, well, there you go. Bit of deja-vu. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Guest MrK Posted July 23, 2015 Share Posted July 23, 2015 Aerodamus sorry to hear you are having issues. I have spoke to our devs and they require some additional information to investigate the cause of this issue, can you perform the following steps: 1. Open an Elevated Command window (Start > type 'cmd' > right click > Run as administrator) 2. In the command window type cd %programfiles%/speccy and hit enter. 3. Now type 'speccy /debug', hit enter 4. Click OK on the dialog window that opens. 5. Once Speccy has finished its analysis it will save a log file to the Speccy install folder which will begin with Speccy_log.... Please attach the log file to this thread and I will have someone investigate further, thanks. Link to comment Share on other sites More sharing options...
Aerodamus Posted July 23, 2015 Author Share Posted July 23, 2015 I've attached the log here. Speccy_log1_28_70923-7-2015_14-27-43.txt Link to comment Share on other sites More sharing options...
Guest MrK Posted July 24, 2015 Share Posted July 24, 2015 Aerodamus, Thanks for the log, can you check the value of the following registry key and let me know what it is please? HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\InstallDate Thanks. Link to comment Share on other sites More sharing options...
Moderators mta Posted July 24, 2015 Moderators Share Posted July 24, 2015 @MrK, I'm on the same OS as the OP and don't see that key in the registry. typo maybe? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Guest MrK Posted July 24, 2015 Share Posted July 24, 2015 You should see the InstallDate key in the CurrentVersion node Link to comment Share on other sites More sharing options...
Aerodamus Posted July 24, 2015 Author Share Posted July 24, 2015 You should see the InstallDate key in the CurrentVersion node I'm actually unable to find that, this is what I see: Link to comment Share on other sites More sharing options...
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