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Adobe Acrobat Reader DC


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Hello!

 

I have upgraded to the latest Reader (v2015.007.20033) today and have found out that if the below items are deleted (found by registry cleaner) the Reader needs to itself reconfigure during the first start up upon deletion of the said registry entries. I have put these entries into exceptions as a temporary workaround.

 

post-28604-0-07129100-1431511544_thumb.png

 

Also please include this new version of Adobe Reader among applications which are cleaned.

 

Thanks & regards!

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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Piriform staff, it's a bug and you need to address it.

 

Furthermore, as this new version of Adobe reader supersedes all previous and becomes Adobe's prime (cross platform) reader application, it needs to be included in the cleaner module.

 

Hmm, it looks like a lack of communication ...

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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Hopefully. Any feedback is welcome.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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  • 2 weeks later...

It's a shame that the new version doesn't include a fix for this issue and Adobe Acrobat Reader DC isn't included in the cleaning module. I'm disappointed, heavily.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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Thanks for the info but it means that we will have to wait a month or so until next routine monthly update in June is released. :-(

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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  • Bug Fixers

Hi,

 

Unfortunately, we haven't been able to reproduce this problem.

 

When deleting these Registry entries, Adobe Reader DC still works as expected.

 

The application is not requesting to be installed/reconfigured by removing those Registry keys.

 

Would you be able to provide us with a video or set of snapshots to illustrate the problem?

 

Thanks

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I tend to think it has something to do with the Czech localized version of Adobe Acrobat Reader DC. Please test it (v2015.007.20033).

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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I forgot to give you also these entries. Please checkt what happens if deleted.

HKCR\CLSID\{98D9A6F1-4696-4B5E-A2E8-36B3F9C1E12C}

HKCR\CLSID\{D38406DA-E8AA-484b-B80D-3D3DBDCC2FB2}

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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@MrT 

Any news in relation to my above two posts of May 29?

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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Hi, I'm having the same problem.

 

These are the steps to reproduce the problem:

 

- Clean the registry.

- Open Adobe Reader DC from the app icon, not by opening a PDF document. It will reconfigure itself again.

 

I'm using Adobe Reader DC 2015.007.20033 in Spanish.

 

 

These are the keys that are being deleted:

 

 

ActiveX/COM Issue LocalServer32\"C:\Program Files (x86)\Adobe\Acrobat Reader DC\AcroRd32Info.exe" /PDFShell HKCR\CLSID\{98D9A6F1-4696-4B5E-A2E8-36B3F9C1E12C}
ActiveX/COM Issue LocalServer32\"C:\Program Files (x86)\Adobe\Acrobat Reader DC\AcroRd32Info.exe" /PDFShell HKCR\CLSID\{D38406DA-E8AA-484b-B80D-3D3DBDCC2FB2}
Missing TypeLib Reference IAcroAXDoc - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{08A9E040-9A9C-4F42-B5F5-2029B8F17E1D}
Missing TypeLib Reference CAcroApp - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3E6-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroPDDoc - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3E7-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroAVDoc - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3E8-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroAVPageView - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3E9-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroPDPage - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3EA-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroPDAnnot - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3EB-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroPoint - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3EC-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroRect - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3ED-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroTime - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3EE-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroPDTextSelect - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3EF-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroHiliteList - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3F0-4981-101B-9CA8-9240CE2738AE}
Missing TypeLib Reference CAcroPDBookmark - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3F1-4981-101B-9CA8-9240CE2738AE}
 
Sorry, I could attach them in a txt file but I did not see the option.
 
Thanks.
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  • Moderators

Don't remove registry entries unless you know they are not needed (see my signature)

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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It's a nice advice but not solution of this CC bug.

 

When I started this thread I was alone reporting this bug but now look at this thread and the second, this bug starts to be identified by more users. One thing you need to keep in mind, only a small fraction of CC users comes to this forum. So you can be sure that this bug plagues many more users.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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  • 3 weeks later...

This bug isn't solved in v5.07 yet.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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I don't think it is a bug in CC (CC found faulty registry entries only). The culprit seems to be the installer of AAR. I can reproduce this problem on one PC only, but I don't know why this happens. On 4 other PCs this problem doesn't occur!

 

Exclude the following registry key and the problem is solved:

HKCR\Interface\{9B4CD3E6-4981-101B-9CA8-9240CE2738AE}

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Exclude the following registry key and the problem is solved:

HKCR\Interface\{9B4CD3E6-4981-101B-9CA8-9240CE2738AE}

Thanks. It indeed works.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

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  • 3 weeks later...

Same problem here. I am running CC v 5.07.5261 (64bit) in a new clean install of Win7 64bit.

 

Also just to be clear, removing those reg keys does not cause Reader DC to re-install.  It just does a reconfigure or setup.  But, certian things I set in Reader Prefs persist across the Cleaner fix and the restart of Reader.  So it is not clear what it is doing when it needs to re-setup, as those items in prefs do not go back to default.

 

Also #2: I excluded the suggested key:

HKCR\Interface\{9B4CD3E6-4981-101B-9CA8-9240CE2738AE}

and it had no effect. Issue is still there.

 

But, I am running USA/Eng versions of all of the above, so perhaps the key is different.

 

AND, here is the kicker.  When I first installed Reader DC, and then used CC none of this was going on.  After about 2 or 3 weeks of this new install running the problem came up.  I wish I could pin it down to some change, but I don't run the Reg cleaner part of CC that often.

 

bc

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You could try to find the responsible registry key:

 

1. Scan and Fix registry.

2. Run Adobe Acrobat Reader DC.

3. Scan registry again and unselect all keys except one. Then Fix registry.

4. Run Adobe Acrobat Reader DC again.

5. Repeat steps 3 and 4 until Reader starts reconfiguration.

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