Jump to content
CCleaner Community Forums
zilpah

ccleaner freezes when trying to clean google chrome cache

Recommended Posts

hi,

my laptop has been freezing and locking up lately more and more, especially while watching videos. I dled ccleaner to try to help it out a bit. every time I try to run the cleaner, it freezes at "google chrome internet cache" and becomes unresponsive so that I have to hold down the power button to turn it off. help! my computer has crashed about ten times today and it's really bumming me out.

 

windows 7 home premium 64-bit SP 1

intel core i3-2350m cpu @ 2.3 ghz, 6.0 ram

 

thank you for any suggestions.

 

 

sent from my tiny internet

Share this post


Link to post
Share on other sites

I have cleared the cache from inside chrome.

 

when i say crashed, I mean that everything on the computer locks up and becomes unresponsive. the mouse still moves but nothing responds to being clicked. ctrl/alt/delete does nothing as well.

 

I did see that pinned topic. the 'run in the background' box is unchecked and I unsynced my history. same problem, ccleaner & my entire computer lock up at "google chrome internet cache".

 

 

sent from my tiny internet

Share this post


Link to post
Share on other sites

In the Chrome settings for managing your search engines, is Google the only one listed?

 

What anti virus do you use?

Share this post


Link to post
Share on other sites

there were some other ones listed but I cleared them. google was the default one. I use the antivirus included with chrome.

 

 

sent from my tiny internet

Share this post


Link to post
Share on other sites

I don't think chrome has an antivirus, only a (very basic form of anti-malware called a) Malicious File Blocker. While this is a fine front line fighter, it does not leave you safe nor protected. Usually, at least in the U.S., your ISP should provide a Commercial Antivirus for free and there are many well thought of freeware alternatives out there

Share this post


Link to post
Share on other sites

i scanned my system with malwarebytes and it came back clean. I also tried to uninstall chrome which repeatedly has also frozen the system.

 

 

sent from my tiny internet

Share this post


Link to post
Share on other sites

You haven't answered the question about which anti virus you have (the name of it please)

 

Boot into safe mode and try to uninstall Chrome that way (ask if you need help doing that)

Share this post


Link to post
Share on other sites

as nergal stated above, I guess what I've been using isn't actually an antivirus. whoops.

 

I booted into safe mode and tried to uninstall chrome, locked up and frozen again :/

 

 

sent from my tiny internet

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...