J_Rome Posted December 1, 2014 Share Posted December 1, 2014 The last functioning version of CCleaner on my HP Pavilion laptop is 4.10. All subsequent releases (up to 5.00) fail to run. They download; but as soon as it tries to start, I get a Windows error. Can anyone assist? I have Vista, service pack 2, 1.9GHz processor with 3G RAM and loads of free hard drive space. Perhaps CCleaner requires 1 or more DLLs that could possibly be missing from my laptop? Any assistance would be appreciated. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 1, 2014 Moderators Share Posted December 1, 2014 What does the error you get say? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
J_Rome Posted December 1, 2014 Author Share Posted December 1, 2014 The utility starts and changes my colour scheme back to basic. Then this message appears. CCleaner has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is Available. Link to comment Share on other sites More sharing options...
kroozer Posted December 1, 2014 Share Posted December 1, 2014 I would eliminate the possibility of a defective CC by uninstalling it completely, then reinstall.My Vista x86 and Win7 x64 are running CC 4.17 without issues. http://filehippo.com/download_ccleaner/history Link to comment Share on other sites More sharing options...
J_Rome Posted December 1, 2014 Author Share Posted December 1, 2014 I have tried completely removing each version and reinstalling. Nothing changes.That is why I am expecting the CCleaner requires the presence of some DLLs or other system files that could possibly be missing from my laptop. I do not have any issues running it on other machines. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 1, 2014 Moderators Share Posted December 1, 2014 Your ordinary colour scheme, is there anything special about it? What is it, a vista stock one? Does it affect the whole screen or mainly just the taskbar? You are able to easily change the theme back? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
J_Rome Posted December 1, 2014 Author Share Posted December 1, 2014 The colour scheme is the regular old Vista one. When CCleaner starts up, a pop-up message says The color scheme has been changed The following program has performed an action that requires Windows to termprarily change the color scheme to Windows Vista Basic. Program: <Unavailable> Publisher: <Unavailable> Process Identifier (PID): 6072 Windows will automatically changes the color scheme back to Windows Vista Aero when this program or other programs performing similar actions are no longer running. It seems to only affect the CCleaner window. After I clear this message, it all reverts back to normal. So I tried setting my colour scheme to Vista Basic since it is not important to me. Now I do not get this message about the colour scheme; but CCleaner still stops working with the first message that I have identified in this thread. Link to comment Share on other sites More sharing options...
kroozer Posted December 1, 2014 Share Posted December 1, 2014 Run System File Checker . . . http://www.tech-recipes.com/rx/2231/run_system_file_checker/ Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 1, 2014 Moderators Share Posted December 1, 2014 Open the Windows task manager (right-click on taskbar and select task manager) Click on 'View' at the top and then 'select columns'. Make sure there is a tick in PID. Now when you run CCleaner with vista aero you will be able to open the task manager, look under the processes tab, and see which program has the PID of 6072. By the way, is your Vista themes service running? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
J_Rome Posted December 2, 2014 Author Share Posted December 2, 2014 Now this is peculiar. I completely uninstalled CCleaner and the reinstalled it with the colour scheme set to Vista Basic. After this reinstallation, CCleaner still failed; but the colour scheme message did not occur. So I set the colour scheme back to Aero and still not colour scheme message. No program shows up in Task Manager with PID 6072; yet CCleaner still fails. I did verify that the theme service is running as well. As Kroozer suggested, I ran the SFC utility as well. It claims to have corrected some files; but CCleaner still fails to work, even after a reboot and reinstall. I am still only able to run v4.10 successfully. Link to comment Share on other sites More sharing options...
kroozer Posted December 2, 2014 Share Posted December 2, 2014 Did you check for disk errors? . . . http://windows.microsoft.com/en-US/windows-vista/Check-your-hard-disk-for-errors Link to comment Share on other sites More sharing options...
J_Rome Posted December 2, 2014 Author Share Posted December 2, 2014 Scheduled the check for disk errors on reboot. installed versions past 4.10 and they all failed, same as before. Still only v4.10 is the last one that works. Could CCleaner require services that may not be running on my laptop? Does it require the presence of any DLLs? Again, I appreciate any help. Link to comment Share on other sites More sharing options...
Moderators mta Posted December 2, 2014 Moderators Share Posted December 2, 2014 to rule out CC needing any system DLL's, have you tried installing the portable version of CC? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
J_Rome Posted December 2, 2014 Author Share Posted December 2, 2014 So running v5.0 from a USB still results in the same error conditions. Link to comment Share on other sites More sharing options...
Moderators mta Posted December 2, 2014 Moderators Share Posted December 2, 2014 just so I understand - you ran the portable build from the USB stick, not the normal or slim builds? if so, well, it was worth the effort if for no other reason than to remove that straw from being clutched later. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
J_Rome Posted December 3, 2014 Author Share Posted December 3, 2014 Yes, I downloaded the CCleaner Portable zip file onto a USB stick and unzipped it there. Again, I get the same error conditions. I have previously tried both the normal and slim versions without success as well. Link to comment Share on other sites More sharing options...
Moderators mta Posted December 3, 2014 Moderators Share Posted December 3, 2014 just to get CC to at least run to completion, have you tried running it with the PC in Safe Mode? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 3, 2014 Moderators Share Posted December 3, 2014 Okay we are trying everything now!! Can you run it under another user account? You could make one just for the test and then delete it. EDIT... Just thought.. did you clean any reg entries with 4.10? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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