Kas Posted October 27, 2014 Share Posted October 27, 2014 The startup programs are not showing for my Google Chrome, All the other startup details show, but not Chrome. I have done a clean uninstall and re-install but it makes no difference. Chrome works OK, I can see nothing affecting the browser. I cannot accept this loss of information since it is confusing and hope you can offer a solution. This has never happened before over many years. Please tell me what is wrong. Thank you. My latest CC version just installed is V4.19.4867. Aut viam inveniam aut faciam - "I will either find a way or make one" Link to comment Share on other sites More sharing options...
dvdbane Posted October 27, 2014 Share Posted October 27, 2014 Please tell me what is wrong. Google!!! already reported by other people and happen to me also not a problem for me because i don't use ccleaner for managing my addon ff/chrome Link to comment Share on other sites More sharing options...
Kas Posted October 27, 2014 Author Share Posted October 27, 2014 Google!!! already reported by other people and happen to me also not a problem for me because i don't use ccleaner for managing my addon ff/chrome Thanks ! It is so comforting to know that somebody else has this missing Chrome startup data problem with CC. At least It is not something I have done. Pleased to know it has already been reported and I hope somebody does something to cure it. I can check my startup programs by other means, but the CC list gives more detailed data like extensions etc.whereas the other lists do not. We can only wait and hope eh ? Aut viam inveniam aut faciam - "I will either find a way or make one" Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 27, 2014 Moderators Share Posted October 27, 2014 Forum thread about it here Kas http://forum.piriform.com/index.php?showtopic=41797 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Kas Posted October 27, 2014 Author Share Posted October 27, 2014 Forum thread about it here Kas http://forum.piriform.com/index.php?showtopic=41797 Thanks, have read the thread, it looks like Piriform has got to get their program sorted out, whether it is due to Google or not. Compatibility with Chrome is a vendors responsibility. As Chrome is now the market leading browser, I think Piriform.should get moving on solving the problem mighty quick. As somebody asked what bit set the poster was using on the link thread given, mine is a 32 bit Windows XP Home, with SP3 and has been for as long as I can remember. I would point out that if CCleaner defaults on Chrome startup content, then the same fault could well result in all the other data CCleaner picks up where such data excludes Chrome files etc. If this problem persists more than one more week, I will delete CCleaner as useless and rely on Bleachbit until Piriform gets their house in order. Aut viam inveniam aut faciam - "I will either find a way or make one" Link to comment Share on other sites More sharing options...
MaBo Posted October 28, 2014 Share Posted October 28, 2014 The startup programs are not showing for my Google Chrome either! Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 28, 2014 Moderators Share Posted October 28, 2014 For those not seeing these items, please make sure chrome is closed with background services turned off. Also check task manager for any lingering chrome processes (killing all that you find). With that state, do you still experience the lack of startup items? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
dvdbane Posted October 29, 2014 Share Posted October 29, 2014 yes, still nothing display - no sync - no auto update - background service off - ccleaner 1st program run after startup - win 7 sp1 32bit - cc v4.18 & v4.19 @Nergal did you use chrome and not facing the problem? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 29, 2014 Moderators Share Posted October 29, 2014 I don't use chrome, except the rare times of a portable build, I'm just running you through basic troubleshooting ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Kas Posted October 30, 2014 Author Share Posted October 30, 2014 With so many users not seeing the Chrome startup data, it has got to be a bug in CCleaner and Piriform should be investigating the matter. It cannot be a user problem when suddenly lots of users experience the same issue. I suggest Piriform look carefully at their current programs for compatibility with the latest Chrome version. Dvdbane did everything possible to help and still no data. Who knows, if CCleaner defaults on the Chrome startup data, it may well default on the other data, making CCleaner useless for Chrome users. Troubleshooting is nothing to do with users, it is a Piriform exercise. It is the responsibility of all program vendors - in this case Piriform - to ensure their programs are compatible with the browser suppliers - in this case Google. It is nonsense to infer that Google are to blame. Program vendors like Piriform are followers and must keep up with browser developers. That is the name of the game. Important Google are due to release their Chrome version 40 presently tabbed as a development version on 7 November 2014. I believe the existing stable version is 38. So when checking this problem, make sure which Chrome version you are using. Until Piriform sort this out I have great faith in Bleachbit, which works a treat. Aut viam inveniam aut faciam - "I will either find a way or make one" Link to comment Share on other sites More sharing options...
Kas Posted October 30, 2014 Author Share Posted October 30, 2014 I can offer one clue as to why the Chrome startup data is not showing on CCleaner, but need expert comment to consolidate this. My Chrome version was 38, but on update Chrome automatically replaced it by version 40.9.2202.3 dev-m, a version not yet officially released until 7 November 2014 I had nothing to do with this at all, it just happened on update. Now, it seems fairly obvious that CCleaner may not be compatible with a Chrome version which is not yet released, hence the startup data is blank. But logically all the other Chrome data must be missing. If CCleaner picks up any data for version 40, it must be old data. If there is n incompatibility with version 40, then it must be total. You cannot have some and some. I will wait until 7 November 2014 and then see if CCleaner shows the startup data. If it does, then all is well, if it does not, then Piriform have a problem. If any user is getting a blank for Chrome startup data and has version 38, then my reasoning above is not valid. If all these users are using Chrome version 40 like me, then it could be problem solved. Aut viam inveniam aut faciam - "I will either find a way or make one" Link to comment Share on other sites More sharing options...
Léon Posted October 30, 2014 Share Posted October 30, 2014 This problem also came up in my CCleaner, about 1 or 2 months ago. I use SRWare Iron (Chromium based). I posted it in the SRWare Forum but nobody reacted. The last SRWare update was (of course) installed. Link to comment Share on other sites More sharing options...
vandelay Posted November 6, 2014 Share Posted November 6, 2014 I noticed the same bug sometime around September, running the then latest version of CCleaner and the latest stable version of chrome, I was using 32bit at the time. I still experience the bug with CCleaner 4.19.4867 64bit and the latest stable version of Google Chrome (38.0.2125.111 m (64-bit)). I think the bug is due to something changing in Chrome around version 37 or 38. I am on Windows 8.1 Pro. Hope this helps, and thank you! Link to comment Share on other sites More sharing options...
Kas Posted November 6, 2014 Author Share Posted November 6, 2014 I noticed the same bug sometime around September, running the then latest version of CCleaner and the latest stable version of chrome, I was using 32bit at the time. I still experience the bug with CCleaner 4.19.4867 64bit and the latest stable version of Google Chrome (38.0.2125.111 m (64-bit)). I think the bug is due to something changing in Chrome around version 37 or 38. I am on Windows 8.1 Pro. Hope this helps, and thank you! Thank you for those comments. Like I have said a few times, we cannot blame Google, they have a top market product to look after. It is up to all auxiliary programs like CCleaner to be quick off the mark and keep up with the browser changes. It seems as if Piriform have either lost their way or lost interest. If Piriform are still fumbling around in the dark from version 37, then I have bad news for them - Google has now got to late variations of 38 stable, 39 has been released and 40 is being worked upon. If you do not get your finger out quickly, you will be forever running in Google`s wake and CC will slowly sink to the bottom like the Titanic.. Aut viam inveniam aut faciam - "I will either find a way or make one" Link to comment Share on other sites More sharing options...
Kas Posted December 19, 2014 Author Share Posted December 19, 2014 BRAVO PIRIFORM ! Dated 19 December 2014. After all that fuss, agitation, moaning and groaning, the Google Chrome start-up data is finally listed. I updated CC with version V5.01.5075 from Filehippo today and there it was, all my nice Chrome start-up data listed in all its glory. What is more, I find the new look of CC really superb, the development team have done a magnificent job for entry into 2015. THANK YOU Piriform for finally solving this problem after so long. PSSST ! Keep your eye on Google, they are far worse than any malware. I sincerely wish the Pirform team a Very Merry Christmas and a Happy New Year, which also applies to all members of the Forum. Kas Aut viam inveniam aut faciam - "I will either find a way or make one" Link to comment Share on other sites More sharing options...
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