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Videos disappearing


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I have an ASL app that seems to be having issues with remembering that it already has videos downloaded. Their support is pointing the blame on CCleaner yet I haven't run CCleaner after the last time I downloaded their videos. I was under the impression that CCleaner only cleaned when I ran the app and then told it to clean after the analyzing. Does CCleaner run in the background and do automated cleaning? I guessing no as I have not set it to do so but I need a clear answer before I hit their support as this is the third time their app has done this, which is why I haven't ran CCleaner since re-downloading.

 

Help appreciated.

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What app is it? An "ASL app" doesn't impart any information to me, I don't know what it is.

Until recent builds ccleaner did not run in background but the latest build does have the option to do so

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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Sorry didn't think of giving exact app. ASL Dictionary https://play.google.com/store/apps/details?id=com.softwarestudios.asldictionarysignlanguage&hl=en

 

Will check and see if I have it turned on to run in the background as well just in case.

 

EDIT:

Checked but couldn't find an option to turn on or off to have it run in the background. Also didn't notice before that it tells me the date of my last cleaning which was way back on August 27.

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Sorry, I didn't realize this was in the android sub-board. That was my mistake.

Yes, there is no background cleaning in the phone app

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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