Jump to content
CCleaner Community Forums

How do I stop CCleaner from erasing the MS Store and account credentials?


WickedGirl
 Share

Recommended Posts

Hello! Every time I use CCleaner (not the registry cleaner), it erases my Microsoft account log in. I then get the message in Action Center to log back into my MS account for the machine's backup and Store functions. How can I make CCleaner avoid erasing this info? When I just run "Analyze" and click on each item, nothing jumps out at me as the stored credential. I do not delete Memory Dumps, ChkDsk files or Windows Log Files, nor do I run the registry cleaner.

Link to comment
Share on other sites

  • Moderators

Hi Wicked Girl.

 

Are you keeping any cookies by using CCleaners "Cookies To Keep" feature? As far as I'm aware Microsoft login details are usually kept in a cookie named "login.live.com".

 

After logging in to your account, close the browser and run CCleaner. Have a look in "CCleaner/Options/Cookies" and see if "login.live.com" is sitting in the "Cookies to delete" window.

 

If it is, move it across to the "Cookies to keep" window. Job done hopefully.

 

If the above doesn't happen, then we'll go to plan B.

Link to comment
Share on other sites

  • Moderators

Uncheck network passwords

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

Link to comment
Share on other sites

I have double-checked the login.live.com cookie listing. That is and always has been sitting in cookies to keep. I will re-check the network passwords setting. However, if this is the problem, this should be changed in  CCleaner. I do not want to keep network passwords, and the Windows account login should not be included in that cleaning setting IMHO.

Link to comment
Share on other sites

OK, unchecking the "network passwords" option for the cleaning cycle did not preserve the MS account credentials. Surely someone here knows what to exclude to prevent this issue? This has not been a problem with all versions of CCleaner BTW.

Link to comment
Share on other sites

  • Moderators

Please provide screenshots of both the system and app tabs of ccleaner so we know what you have checked off. I cannot recreate this thus far (I also use a linked ms account for my windows 8)

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

Link to comment
Share on other sites

Please provide screenshots of both the system and app tabs of ccleaner so we know what you have checked off. I cannot recreate this thus far (I also use a linked ms account for my windows 8)

 

Nergal, I will get the screenshots, but I have nowhere to host them. If I upload them here, will you see them? I am not a multimedia literate person at all. I never share photos, music, etc.

 

Also, do you have Windows 8 or Windows 8.1. There are some fundamental differences about how files are linked within Windows.

Link to comment
Share on other sites

  • Moderators

Yes, if you go to full reply there's a section for attachments

Or alternatively follow

 

http://forum.piriform.com/index.php?showtopic=13668

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

Link to comment
Share on other sites

  • Moderators

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

Link to comment
Share on other sites

Checked off under Windows tab:

 

Internet Explorer

Temp Internet Files

History

Cookies

Recently typed URLs

Index.dat files

Last download location

Autocomplete Form History

Saved Passwords

 

Windows Explorer

Recent documents

Run (in Start Menu)

Other Explorer MRUs

Thumbnail Cache

Taskbar Jump Lists

 

System

Empty Recycle Bin

Temporary Files

Clipboard

 

Advanced

Old Prefetch Data

 

Checked off under Applications tab:

 

Firefox

Internet Cache

Internet History

Cookies

Download History

Session

Saved form information

Saved passwords

Compact databases

 

Windows Store

Bing Finance

Bing Maps

Bing News

Bing Sports

Bing Travel

Skype Metro App

 

Multimedia

Adobe Flash Player

Steam

Windows media player

 

Utilities

NVIDIA Install files

Windows Defender

 

Windows

MS Management Console

MS Search

MS Wordpad

RegEdit

 

Link to comment
Share on other sites

  • Moderators

Try unticking saved passwords under internet explorer.

 

The development team reads all threads, so if this is the issue I'm sure they'll look into it.

It maybe index.dat as well,I don't have that checked off. Do you sign in to the pc as your Microsoft account, or do you use separate accounts?

http://www.eightforums.com/tutorials/4840-microsoft-account-switch-windows-8-a.html

For more information on that

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

Link to comment
Share on other sites

  • 3 weeks later...

Just to follow up here....trying all the suggestions made did NOT fix this problem. Using CCleaner in any way so far deletes the Windows account log in. I do not meant the system password either. I mean the Live log-in needed to run the account if you use an Outlook/OneDrive connected Windows account rather than just having your Windows account as a local account. Any fix to this yet?

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...