theronstar Posted October 13, 2014 Share Posted October 13, 2014 When I press the button Run CCleaner it scans and cleans everything but Google Chrome. I see this on the results page every time. It doesn't bother me because you gave me a free, helpful app to use. Though for your own information I decided to write to you. Thanks,Ronald Link to comment Share on other sites More sharing options...
Moderators mta Posted October 13, 2014 Moderators Share Posted October 13, 2014 double check you not only have Chrome closed down, but that there are no background Chrome-related programs running. so check Task Manager and go into Advanced Settings in Chrome to stop all running background tasks when Chrome exits. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
theronstar Posted October 13, 2014 Author Share Posted October 13, 2014 There seem to be a ton of Chrome processes when I open Task Manager - even though I am not explicitly running Chrome. As suggested, I unticked the "running background tasks" box in settings but in spite of this the processes still appear in Task Manager. One by one I tried to "end task" in Task Manager but when I did this Chrome keeps coming back on the list! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 13, 2014 Moderators Share Posted October 13, 2014 In chrome have you done... Menu, Settings, Show advanced settings... uncheck "Continue running background apps when Google Chrome is closed'' Also do you have something such as an IPAD or android phone which is re-syncing your Google Chrome settings as soon as you clean them? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
theronstar Posted October 13, 2014 Author Share Posted October 13, 2014 I have a sync between my Android phone and my laptop. If my smartphone is switched off should this still be a problem? Also, I have unticked that box in settings. Link to comment Share on other sites More sharing options...
Moderators mta Posted October 13, 2014 Moderators Share Posted October 13, 2014 do you have any other Google products in the System Tray, say, Google Drive, or Google Sync for Outlook etc? you can always run CC with the PC in Safe Mode just to get over this hurdle until a more permanent solution is found. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 13, 2014 Moderators Share Posted October 13, 2014 Yes if your smartphone is off it could still be a problem. AFAIK Sync in chrome is done by each device constantly listening in case another device does something (unlike Firefox sync which I think, but might be corrected by @Winapp2.ini, happens at program open/close) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
theronstar Posted October 13, 2014 Author Share Posted October 13, 2014 I checked my system tray but cannot see any related icons to Google. However even when I close Google Chrome there are still 20 instances of Chrome in my Task Manager and I just cannot 'end task' on them as they keep creating the process again. I disabled the sync on my mobile phone to see if that will help but it didn't. I haven't ran my PC in Safe Mode for a while now but when I next do I will try the cleaner again and update you accordingly. Thanks Link to comment Share on other sites More sharing options...
dvdbane Posted October 13, 2014 Share Posted October 13, 2014 have you try restart your pc? to end task chrome processes, i prefer to use Process Explorer so we can "kill process tree" similar to windows 8/8.1 "end process tree" pic source : Raymond.cc Link to comment Share on other sites More sharing options...
theronstar Posted October 14, 2014 Author Share Posted October 14, 2014 dvdbane your process explorer tip WORKED! Link to comment Share on other sites More sharing options...
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