BRUTUS Posted September 6, 2014 Share Posted September 6, 2014 Hi, So after I ran defraggler (on W7 64bit) I tried to uninstall it, but during the uninstallation process an error pops by WER and the problem lies at dbghelp.dll_unloaded. Of course I tried running defraggler on a different machine and did the quick defrag for a change (since I did a full defrag on my other pc). After the scan was completed I tried again to uninstall it and also on a different computer the same error "dbghelp.dll_unloaded" appeared. So after it happening also on a different computer you can safely say that the error is caused by Defraggler. It happens directly when Defraggler tries to do the -Hostcleanup thing during the uninstallation. And should I be worried about this error? Is it harmful to my computer in any way? Cheers! Brutus UPDATE: It seems to happen also when you install defraggler, open it, then close it and right after that you uninstall Defraggler. So it's not only happening when you actually did a defrag or whatnot. But the error really pops up when it feels like it. Not everytime though, which is kinda weird. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 6, 2014 Moderators Share Posted September 6, 2014 A few things I would try first to see if it helps.... 1. Re-install defraggler, reboot, and then try the uninstall again using defragglers own uninstaller. If no luck then.... 2. Run a system file check (SFC) see below for info on how to do this http://support.microsoft.com/kb/929833 3. Make sure Windows is up to date. 4. Make sure all virus/malware programs are up to date and scans are clean. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
BRUTUS Posted September 6, 2014 Author Share Posted September 6, 2014 Thanks for the quick reply back. Appreciate it. I'll shall try the above things you mentioned. Here is the log from the error btw: Probleemhandtekening: Gebeurtenisnaam van probleem: BEX64 Naam van de toepassing: defraggler64.exe Versie van toepassing: 2.18.0.945 Tijdstempel van toepassing: 534528ea Naam van foutmodule: dbghelp.dll_unloaded Versie van foutmodule: 0.0.0.0 Tijdstempel van foutmodule: 4ce7c5ac Uitzonderingsmarge: 000007feefa01ef0 Uitzonderingscode: c0000005 Uitzonderingsgegevens: 0000000000000008 Versie van besturingssysteem: 6.1.7601.2.1.0.768.3 Landinstelling-id: 1043 Aanvullende informatie 1: fa05 Aanvullende informatie 2: fa0506ccb3eeb80243db292228cda537 Aanvullende informatie 3: 2b7c Aanvullende informatie 4: 2b7c51f7007e3bc05109fd11532028ec Lees de onlineprivacyverklaring: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0413 Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring: C:\Windows\system32\nl-NL\erofflps.txt Link to comment Share on other sites More sharing options...
BRUTUS Posted September 6, 2014 Author Share Posted September 6, 2014 A few things I would try first to see if it helps.... 1. Re-install defraggler, reboot, and then try the uninstall again using defragglers own uninstaller. If no luck then.... No error then, but then again I didn't use Defraggler when doing this method, so clearly it's obvious no error will show up. 2. Run a system file check (SFC) see below for info on how to do this http://support.microsoft.com/kb/929833 Did this anyway and the scan came out clean with no errors. 3. Make sure Windows is up to date. Everything is up-to-date. 4. Make sure all virus/malware programs are up to date and scans are clean. Couple of days ago I scanned my pc with Avira which came out clean. Also scanned with MBAM (no detections), and to top it of I also scanned my pc with Adwcleaner and nothing came up. But yeah, I can safely say that the problem clearly lies within defraggler since I also tried it on a different PC. If I was you, you should just test it out the way I told it in my first post, so we can be sure about it that probably everyone gets the same error message. Link to comment Share on other sites More sharing options...
Moderators mta Posted September 7, 2014 Moderators Share Posted September 7, 2014 cannot replicate on my PC (W8.1u1 pro 64bit). downloaded latest normal build, installed, ran, uninstalled - no worries. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
BRUTUS Posted September 7, 2014 Author Share Posted September 7, 2014 I think it's best to hear it from someone with W7 64bit installed. W8 and W7 are two different operating systems. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 7, 2014 Moderators Share Posted September 7, 2014 1. Re-install defraggler, reboot, and then try the uninstall again using defragglers own uninstaller. If no luck then.... No error then, but then again I didn't use Defraggler when doing this method, so clearly it's obvious no error will show up. What do you mean ''I didn't use Defraggler when doing this method''? How did you uninstall Defraggler before when you had the error ? Or do you mean something else? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
BRUTUS Posted September 7, 2014 Author Share Posted September 7, 2014 By that I meant that I didn't actually launched Defraggler after installing it. I just installed it, rebooted, and uninstalled it again. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 7, 2014 Moderators Share Posted September 7, 2014 It sounds like you are trying to uninstall it while it is still running (a background df.exe in your task manager maybe). Or maybe you have boot defrag checked. The reason Hazelnut is confused by your "didn't run defraggler" is because she was expecting you to fill in holes like that in her instructions if needed (she's not at you computer). Why are you defragging and uninstalling in the same session? Does this occur if you reboot after defrag then uninstall? Why not use the portable build and save yourself from uninstall totally? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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