mythology2 Posted May 7, 2014 Share Posted May 7, 2014 I've downloaded the latest version of ccleaner, but every time i try to install it, it gets to a point where it says 'Install Options' (which i do not change, just click 'next>' something flashes on the screen and then my browser opens and displays an html file which is located on my local computer. file:///C:/Users/xxxxx/AppData/Local/Temp/nspB54F.tmp/g/gcombo/ComboOffer.html The CCleaner installer shows two buttons. one says '<back' the other is 'install', but it is grayed out. If I click the '<back' button windows tells me the installer has stopped working. Any ideas would be appreciated. Thanks. Link to comment Share on other sites More sharing options...
Moderators mta Posted May 7, 2014 Moderators Share Posted May 7, 2014 where did you download it from? use the official Piriform site first and Filehippo if need be later. if still no luck, instead of the normal, free version, try either the Slim or Portable builds (also free). or try installing from Safe Mode. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 7, 2014 Moderators Share Posted May 7, 2014 Please uninstall what version you have, and download and install the slim build from here http://www.piriform.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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