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Can't install ccleaner


Jim B
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When I try to install ccleaner I get the following error: Can't initialize plug-ins directory. Please try again later.

I have a program called 7-Zip intsalled and it has been causing problems. It may have something to do with The above error. Can you help?

Jim B.

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After you have downloaded the installer, what happens if you disable your anti-virus and then double click the ccleaner installer?

 

DON'T FORGET to re-enable your anti-virus again after trying this.

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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Do try @hazelnut suggestion and if no luck, here are some others.

 

The slim build is in .exe format, so any problems you have with 7zip shouldn't effect the installation of CC.

But have you tried the portable version of CC, it is in .zip format so (not knowing what exactly your 7zip problem is) I would uninstall 7zip and just use Windows inbuilt zip extractor to unzip it.

 

Being 'portable' it doesn't need installing.  Simply extract it to the folder it will run from and make a shortcut of the .exe file on the desktop, or where-ever you want.

 

Also, try installing any of the CC builds from Safe Mode.

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Disabling antivirus didn't help. Tried installing in safe mode. that didn't work. I cannot uninstall 7-Zip no matter how I try. I'm afraid if I download the portable version 7-zip will screw it up.

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What error message do you get when you try to uninstall 7zip?

 

What operating system are you using..XP/ Windows 7?

 

Do you get the same error message when you try to install any other programs, for example Recuva slim version from here?

 

http://www.piriform.com/recuva/builds

 

I'm wondering if perhaps your file associations are mixed up but we'll work on that when you've answered the above questions

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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Can't initialize plug-ins directory

 

That error message is sometimes caused by a problem with Windows Temp folder, which apparently Windows uses no matter where you download programs to or where you install them to. That is, according to some brief research I did.

 

Go to "Star\Run" and enter "%temp%" (no quotes) and press "OK", and try to delete everything you find in the folder which appears. If some items won't delete it will be because they're in use by another program. Just skip those.

 

You can't do any harm by deleting stuff in the temp folder, and if you can't delete anything, then it suggests a problem with the "Permissions" flag on the temp folder. Permissions on that folder do apparently get screwed up sometimes and cause problems with program installs.

 

Worth a try.

 

Which Operating System are you on by the way?

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