Isabellavdb Posted December 31, 2013 Share Posted December 31, 2013 WINDOWS 7, latest version of Ccleaner and latest version of Google Chrome. OK here is the problem, I know discussed before but this keeps coming back, and I can reproduce this at any time. 1) I run CCLEANER, it closes Google Chrome in the process, I see the files that are deleted (so you think) in the CCLEANER window. 2) I run CCLEANER a 2nd and 3rd time, he does not find anything to be deleted, system is clear (so you think) 3) I checked Taskmanager, no Google Chrome processes active. 4) I run CCLEANER a fourth time, just to be sure, nothing! 5) I start GOOGLE CHROME and go to history (CTRL+H) and voila >>> the History is still there!! 6) Only way to clean GOOGLE CHROME history is to press "clear browsing history", This is a serious issue and keeps coming back. I have seen this discussed before several times but is there a solution for this bug? Thanks for support in advance. Link to comment Share on other sites More sharing options...
Moderators mta Posted December 31, 2013 Moderators Share Posted December 31, 2013 I seem to recall an Admin member chiming in with a "thanks, we'll look into it" sort of response. Be assured, they are aware of it, as to a solution and when, can't say. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Isabellavdb Posted December 31, 2013 Author Share Posted December 31, 2013 I think I found the problem!! During CCLEANER the following file does not get deleted C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\History It does delete all the others like for example.... (see detailed view in log.txt) C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\Archived History 56 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\Visited Links 128 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\Current Tabs 22 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\Top Sites 36 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\History Provider Cache 5 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\Network Action Predictor 44 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\JumpListIcons\FA58.tmp 28 KB You will notice (in WIndows Explorer) that these files have ALL disappeared after you run CCLEANER, except the History one above. You may also notice that after you re-start Google Chrome ALL of these deleted files will re-appear (this is normal). I did the following > 1) CLOSED Google Chrome 2) Run CCLEANER 3) Opened Windows Explorer and located the History file with xxx KB 4) Deleted this file manually 5) Restarted Google Chrome, Closed Google Chrome and opened Windows Explorer again to check >> 6) History file indeed re-appeared 7) I opened the file with Notepad to check and indeed History was gone. This is a bug guys and needs fixing, CCLEANER process NEEDS to include the History File, it doesn't right now! Any comments welcome Link to comment Share on other sites More sharing options...
ElwoodPDowd Posted February 6, 2014 Share Posted February 6, 2014 Same problem here in Win7, 64-bit, CCleaner ver. 4.10.4570. Google chrome history not deleted though checked to do so on Ccleaner. Have noticed several times by accident. I run Ccleaner every time I close any browser. Always. Leaves full page of history, sites visited. Needs a fix bad. Have been depending on Ccleaner for years. Couldn't believe it was missing this stuff. Don't know how long. I only found by checking a site I just visited and noticed line after line of history. I'm 100% certain I ran Ccleaner several times so sites that far back should have been deleted. Hope fix is soon. Link to comment Share on other sites More sharing options...
Guest MrT Posted February 6, 2014 Share Posted February 6, 2014 Hi guys, Are you signed in with your Google Account? If so, do you have History checked to be synced? Please, let us know Thanks MrT Link to comment Share on other sites More sharing options...
ElwoodPDowd Posted February 7, 2014 Share Posted February 7, 2014 Yes, I'm logged in with my google account and synced to delete internet cache, internet history, download history, last download location, and session info. Link to comment Share on other sites More sharing options...
candrei Posted March 26, 2014 Share Posted March 26, 2014 unsync history with your google account and ccleaner will delete it successfully. worked for me Link to comment Share on other sites More sharing options...
mpw101 Posted May 23, 2014 Share Posted May 23, 2014 I think I found the problem!! During CCLEANER the following file does not get deleted C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\History It does delete all the others like for example.... (see detailed view in log.txt) C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\Archived History 56 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\Visited Links 128 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\Current Tabs 22 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\Top Sites 36 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\History Provider Cache 5 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\Network Action Predictor 44 KB C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\JumpListIcons\FA58.tmp 28 KB You will notice (in WIndows Explorer) that these files have ALL disappeared after you run CCLEANER, except the History one above. You may also notice that after you re-start Google Chrome ALL of these deleted files will re-appear (this is normal). I did the following > 1) CLOSED Google Chrome 2) Run CCLEANER 3) Opened Windows Explorer and located the History file with xxx KB 4) Deleted this file manually 5) Restarted Google Chrome, Closed Google Chrome and opened Windows Explorer again to check >> 6) History file indeed re-appeared 7) I opened the file with Notepad to check and indeed History was gone. This is a bug guys and needs fixing, CCLEANER process NEEDS to include the History File, it doesn't right now! Any comments welcome Thank you very much. I would rather not have to do this manually but so far this does work. I have everything unsynced from my google account, that I only use for email, and history is still only removed when I delete the history file manually. I don't understand why ccleaner still says it deletes chrome history when it doesn't. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 23, 2014 Moderators Share Posted May 23, 2014 Thank you for your research. The developers read all threads (though rarely reply) so be assured that they will look into this ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
mpw101 Posted May 23, 2014 Share Posted May 23, 2014 Thank you for your research. The developers read all threads (though rarely reply) so be assured that they will look into this I should add the other suggestion to uncheck "Continue running background apps when Google Chrome is closed" in Chrome settings is also done. After I signed in I also opened Google Dashboard and I clicked “Stop and Clear” at the bottom of the Dashboard page. I then click “Disconnect from Google Account” and I was signed out from Chrome. I never normally sign in; I signed in only to make these changes. Still the only way to clean out history is to delete the history file manually and let Chrome rebuild it the next time it is opened. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now