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CCleaner causes Skype to crash...


RKErickson
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Running CCleaner causes Skype to crash, and keep crashing - help, please... I might upgrade to the full version of CCleaner but I have to use Skype for my consulting and I will not keep using CCleaner in any version if I can't sort this out.

 

Any help would be much appreciated.

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The paid version of ccleaner cleans the same areas as the free version. The difference is you get support direct from Piriform if you purchase plus a few extras such as auto-updates, can clean all user profiles and can be used on all computers personally owned.

 

Now which version of Skype are you talking about?

 

Which operating system are you using?

 

Which build of CCleaner do you have installed?

 

When does Skype crash, at start of use, half way through etc?

 

If you untick Skype from CCleaner applications does it still crash?

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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Thanks for the help!

 

Alan_B,

I do not know what WinApp2.ini is

 

hazelnut,

I am using Skype 6.7.60.102

I am using CCleaner 4.04.4197

Windows 7 Ultimate 64 bit

Skype is unchecked in CCleaner

 

I just uninstalled everything "Skype" on my machine, again, and installed the newest version - again. This is what Microsoft says to do... And, it does not fix the problem and this has happened for several versions of both Skype and CCleaner. I keep hoping that a newer version of either software will solve the problem but it does not. If I do not use CCleaner Skype will work just fine but if I run CCleaner Skype starts crashing within a few minutes after I open the software. I do not know what triggers the crash - sometimes I am writing an IM, sometimes I am trying to make a call, sometimes not doing anything but waiting for a call.

 

Need to fix this or quit using CCleaner.

 

Hope somebody has an answer.

 

Thanks again for any help or suggestions...

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Can you provide a screenshot or state what error (if any) actually pops up when Skype 'crashes'?

 

When you installed Skype, did you also install Skype Click-to-Call? If so, try just removing that component and see if it helps.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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Hello mta,

 

I will catch it the next time it happens but it is something very simple like "Skype has stopped working and needs to close." and it closes - full stop and end of story. No other application seems to be effected. I just uninstalled Skype Click-to-Call and things seem to be stable. Go figure...

 

Nodles, I downloaded it from one of the three suggested sites when CCleaner pop-up tells me there is an upgrade available - can't rmember which one. Also, where do I get the latest version of the WinApp2.ini file?

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I just uninstalled Skype Click-to-Call and things seem to be stable. Go figure...

 

You'll do your head in, sometimes you just take the wins however they come.... If they have come this time.

The next few uses will tell I guess.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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Hey mta,

 

Still crashing. "Skype has stopped working and Windows is checking for a solution to the problem." Next popup "Skype has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

 

I have no idea what to do about this...

 

Best,

 

R

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Maybe try an old version of Skype & see if that helps.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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Can anyone send me a link to the latest "WinApp2.ini" file, please...

Please note that I was NOT suggesting that you use WinApp2.ini to fix your problem.

The purpose of WinApp2.ini is to increase free space by removing files which us forum amateurs think you do not need,

and there is a slight danger it will cause a problem,

but I have never heard of it fixing a problem.

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Hi RKErickson,

 

I am sorry to hear that you are having problems with Skype and CCleaner.

 

You wrote:

"If I do not use CCleaner Skype will work just fine but if I run CCleaner Skype starts crashing within a few minutes after I open the software."

 

Can you please give us more details about how you use CCleaner before you start crashing? Do you use the Registry cleaning?

 

Thanks

 

MrT

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Alan_B,

 

I didn't think you suggested it to fix my problem, only that Nodles suggested that with CCleaner + WinApp2.ini there was no problem with Skype so I thought if I fixed the problem I would install the WinApp.ini file and maybe prevent it from happening again...

 

MrT,

 

I believe I use the default settings for CCleaner - I have had it for so long I don't recall if I have changed anything. And Skype crashes if I just us the "Cleaner" in CCleaner - bingo, Skype tanks. I don't run anything else. I have SSD drives and do not muck around much other than with the Samsung Magician which doesn't seem to have any negative impact. And, I do not even know what makes Skype stable again. I can try to uninstall and reinstall it until my fingers are numb and it seems to make no difference, I just keep trying to use Skype and eventually it settles down - not very technical I know - and becomes stable again. Usually that takes a few days to a week. This is a real pain in the butt. I like CCleaner but I am about to give up... I am afraid I am stuck with Skype.

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mta,

 

This has been going on for the last 3 versions of Skype and can't count the new versions of CCleaner I have installed, but on my machine, an 18 month old ASUS G74SX, it seems to always be this way consistently which is why I do not run CCleaner much and keep hoping that a new version of one of the software with fix the problem...

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Hi RKErickson,

 

Again, I am sorry to hear that you are having problems.

 

We need to find out which entry/rule in Cleaner screen could be linked to this problem (if any).

 

if you have some extra time and would like to help us here is an idea:

1 - make sure Skype is stable again

2 - uncheck all rules in Cleaner screen (Windows and Applications tabs)

3 - check only one and press "Run Cleaner" button

4 - see if Skype crashes

5 - repeat 3 for next rule until you find one that crashes Skype

 

Let us know

 

Thanks

 

MrT

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Hey MrT,

 

Will try as much as I can to isolate the problem but there are a couple of challenges with this approach - sometimes Skype does not crash immediately, and second, I have to use Skype and cannot have the downtime when it does not function. It appears to be working now and I am unwilling to risk this crash again. I have contacted Microsoft just for giggles, which leaves me with little hope for a resolution.

 

I will keep digging...

 

Thanks,

 

Robert

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Hey MrT

 

Uninstalled every trace of Skype, including purging the registry, and tried to reinstall the latest NVidia driver - got an error message about the HD audio driver not being able to install... Did a clean install of the newest NVidia beta driver, thanks to Kenny at NVidia tech support in Bangalore (great guy who knows his stuff), reinstalled Skype and all is well.

 

Read somewhere that there was a problem with the NVidia driver/Skype and it seems that was the case and running CCleaner somehow made that worse, how I have not a clue. My head hurts. MrT, thanks for hanging with me thru the inquiry.

 

Best regards,

 

R

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