nuddernuby Posted July 30, 2013 Share Posted July 30, 2013 I have to restore a Ccleaner backup file, but when attempting to 'Merge' (I have administrator rights) I receive an error message saying that access to the registry is not allowed. Could you please advise? Many thanks Link to comment Share on other sites More sharing options...
Moderators mta Posted July 30, 2013 Moderators Share Posted July 30, 2013 what is your OS? are you sure you have admin rights? but to get you started, have you gone into the Registry hive in question, right clicked, Permissions and checked that Everyone has Full Control. edit: forgot to add. as always, play with the Registry at your own risk. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
nuddernuby Posted July 30, 2013 Author Share Posted July 30, 2013 Windows 7 64-bit with Ccleaner 64-bit. Yes, I have admin rights - only one user on this machine. Could you please advise how I access the hive to check on permissions? Link to comment Share on other sites More sharing options...
nuddernuby Posted July 30, 2013 Author Share Posted July 30, 2013 Thanks, have checked the Full Control boxes for Everyone on _LOCAL_MACHINE and _USERS but still get the 'Error accessing the registry' message. Link to comment Share on other sites More sharing options...
Moderators mta Posted July 30, 2013 Moderators Share Posted July 30, 2013 Ok, first up, don't forget, even though you may have an 'administrator' account doesn't mean you have admin rights. These have to be elevated on Win7. What program are you using to 'merge' the old entries with? Run that program 'as Administrator'. Failing that, I would try doing all this from Safe Mode (always worth a shot when everything fails) Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 30, 2013 Moderators Share Posted July 30, 2013 Try enabling the hidden super admin mode. To do this type cmd in search box. Right-click on cmd which appears at top and select 'run as admin' |(important) Then to enable super admin account, type this command & hit Enter: Net user administrator /active:yes Then try meging the .reg back up you have. To disable the super admin account, run cmd again, type this command & hit Enter: Net user administrator /active:no Do not keep super admin account activated, disable it straight after you have attempted the merge. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Alan_B Posted July 30, 2013 Share Posted July 30, 2013 This is a Registry Hive as presented in a registry backup file [HKEY_LOCAL_MACHINE] This is a registry key [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\HTTP\Enum] You will find the CCleaner backup file has on or more registry keys. I have had the experience of full control over a Hive, but NO control over they key I needed to control. Perhaps you need to check whether you have full access to the registry keys that are in the backup file Link to comment Share on other sites More sharing options...
nuddernuby Posted July 30, 2013 Author Share Posted July 30, 2013 Thank you, I have followed these instructions for super admin mode (and disabled afterwards!) but still receive the same message. @mta: Not using any specific program to merge - I simply double-click on .reg file or right-click and select 'Merge' Link to comment Share on other sites More sharing options...
Alan_B Posted July 30, 2013 Share Posted July 30, 2013 Hazel posted whilst I was typing. Her solution is probably adequate for you. In my particular case I was using Windows XP and had a problem with a Comodo Antivirus key that had been locked under the authority of a previous administrator, and the "super admin" ability did not work for that particular key. and even though Comodo had been uninstalled, Windows would still not release that key until I "took a chainsaw to it". Link to comment Share on other sites More sharing options...
nuddernuby Posted July 30, 2013 Author Share Posted July 30, 2013 I have set permissions on ...HTTP\Enum to Full for Users (it was already set for Adminstrators) but still no luck. Link to comment Share on other sites More sharing options...
Alan_B Posted July 30, 2013 Share Posted July 30, 2013 What is/are the full path(s) that are shown in your registry backup file ? Link to comment Share on other sites More sharing options...
nuddernuby Posted July 30, 2013 Author Share Posted July 30, 2013 70+ items were cleaned up - so there are many file path references. It may be easier to upload the file - is that possible? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 30, 2013 Moderators Share Posted July 30, 2013 As you should really be able to merge the back up perhaps use this http://www.tweaking....all_in_one.html to repair your file and reg permissions only (just select those 2) See under the download buttons for just what the prog looks like. If you know your machine is clean etc you could skip the first few steps. The developer of that programs posts here on forum now and then and I have never had a problem running it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
nuddernuby Posted July 30, 2013 Author Share Posted July 30, 2013 Here is something interesting: I have just done another registry clean-up. This last back-up restores without a problem, but the earlier ones don't. Any ideas? Sorry, just saw your post now.. Link to comment Share on other sites More sharing options...
nuddernuby Posted July 30, 2013 Author Share Posted July 30, 2013 Thanks, Hazel, have run the Tweaking programme as per your advice for Reg and File permissions fix. However, the older backups still can't restore. Link to comment Share on other sites More sharing options...
Alan_B Posted July 30, 2013 Share Posted July 30, 2013 70+ items were cleaned up - so there are many file path references. It may be easier to upload the file - is that possible? Yes it is possible. FIRST make a copy of the file and change the extension from REG to TXT Then reply using the bottom right corner button "More Reply Options". Above the "Add Reply" button is "Attach Files" and you can browse to and select your *.TXT copy and when it has loaded use "Add Reply". Link to comment Share on other sites More sharing options...
nuddernuby Posted July 30, 2013 Author Share Posted July 30, 2013 Here it is... cc_20130730_072958 - Copy.txt Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 30, 2013 Moderators Share Posted July 30, 2013 Have a read here just in case it's due to Norton http://forum.piriform.com/index.php?showtopic=31642entry188310 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted July 30, 2013 Moderators Share Posted July 30, 2013 Did you get a chance to try the merge from Safe Mode? Also have you tried getting into Regedit first, then doing an Import? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Alan_B Posted July 30, 2013 Share Posted July 30, 2013 I would guess that you could create a new *.REG file that excludes all of the Norton stuff, i.e. [HKEY_CLASSES_ROOT\CLSID\{09D32393-10DA-4eca-91AA-AD11C69DB966}] @="Symantec Norton AntiVirus MediaStatusSink Class" [HKEY_CLASSES_ROOT\CLSID\{09D32393-10DA-4eca-91AA-AD11C69DB966}\Implemented Categories] [HKEY_CLASSES_ROOT\CLSID\{09D32393-10DA-4eca-91AA-AD11C69DB966}\Implemented Categories\{FCB0C2A3-9747-4c95-9d02-820AFEDEF13F}] @="Norton Media Status Sink" [HKEY_CLASSES_ROOT\CLSID\{09D32393-10DA-4eca-91AA-AD11C69DB966}\InprocServer32] @="C:\\Program Files (x86)\\Norton Internet Security\\Engine64\\20.4.0.40\\McStatus.dll" "ThreadingModel"="Apartment" [HKEY_CLASSES_ROOT\CLSID\{09D32393-10DA-4eca-91AA-AD11C69DB966}\ProgID] @="NortonAntiVirus.MediaStatusSink.1" [HKEY_CLASSES_ROOT\CLSID\{09D32393-10DA-4eca-91AA-AD11C69DB966}\TypeLib] @="{37651A5F-5423-4134-9FCF-C279ABC26E82}" [HKEY_CLASSES_ROOT\CLSID\{09D32393-10DA-4eca-91AA-AD11C69DB966}\VersionIndependentProgID] @="NortonAntiVirus.MediaStatusSink" Then Norton will have no reason to stop you from merging the new *.REG file and re-instating the other registry items. Although you would not restore Nortions keys, perhaps Norton has already recreated all that it needs. I SUGGEST YOU PAUSE AND WAIT CONFIRMATION - I have no recent experience of Norton and a moderator may suggest otherwise. Link to comment Share on other sites More sharing options...
nuddernuby Posted July 30, 2013 Author Share Posted July 30, 2013 Bingo! If I had champagne now, I would invite all of you for a toot! Restoring in safe mode did the trick - so I guess it must have been caused by uncle Norton. Thanks to everyone for your quick responses and help. Much appreciated. Rgds Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 30, 2013 Moderators Share Posted July 30, 2013 Thanks for letting us know you are all fixed up now. When someone posts with a similar issue you'll be able to advise them Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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