Odos270 Posted July 30, 2013 Share Posted July 30, 2013 Running Win 8 64bit. Here's the system particulars. Browser MSIE 10.0 System OS Windows 6.2.9200 Home Premium x64 System OS Install Date System Make Hewlett-Packard System Model h8-1534 System Serial Number Main Board Make Gigabyte Main Board Model 2AC8 Main Board Version 1.2 Main Board BIOS AMI v8.09 HPQOEM - 1072009 20121030 Processor Description AMD FX-6200 Six-Core Number of Processors 6 Processor Clock Speed 3791 Mhz Graphics Description AMD Radeon HD 7570 Memory Installed 10240 MBs Memory Slots 4 slots Memory Configuration 4096+2048+4096;DIMM Synchronous Drive Name © OS Drive Size © 1409802 MBs Drive Format © NTFS Drive Name (D) Recovery Image Drive Size (D) 19195 MBs Drive Format (D) NTFS Drive Name (J) My Book Drive Size (J) 953867 MBs Drive Format (J) NTFS Drive Name (K) Vantec Drive Size (K) 305242 MBs Drive Format (K) NTFS Monitor Model Generic PnP Monitor Monitor Resolution 1600 x 1200 pixels Monitor Screen Size 14.8 x 11.7 inches 18.9 inches (diagonal) Monitor Manufacture Date August 2005 Monitor Serial Number 16843009 Installing Speccy wasn't a problem. Running it was. It slowed down so much I thought I was running a Pentium 166. Setting Speccy to show the CPU temp in the tray caused a BSOD. Upon rebooting, Kaspersky Internet Security wasn't running (couldn't start, databases corrupted). Trying to download the Kaspersky uninstall tool failed. Message received was 'can not save file, file/directory corrupt'. That was trying to save to C. Saving to an external drive worked. Then found out that Windows was corrupt. Tried to do a system restore (made one before installing Speccy). That failed. Windows reported errors on the drive and couldn't continue. A "refresh" of Windows failed, Windows was corrupted. Had to do a full "reset" of Windows. This has happened twice. I had no choice but to do a full reset of Windows both times. This is maddening, I'd like to use Speccy but will not put it back in until the solution is known. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 30, 2013 Moderators Share Posted July 30, 2013 Speccy doesn't 'alter' your machine in anyway when it is run, so something else must have been at play here as many users have Speccy on Win 8 without issues. The devs read all posts so will see this. ( I wonder what would happen if Kaspersky wasn't running at the time?) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest Keatah Posted July 30, 2013 Share Posted July 30, 2013 I bet there's a more fundamental problem with the system. Maybe exacerbated by Kaspersky or something else. I can't imagine Speccy crashing a system by itself. Link to comment Share on other sites More sharing options...
Alan_B Posted July 31, 2013 Share Posted July 31, 2013 Trying to download the Kaspersky uninstall tool failed. Message received was 'can not save file, file/directory corrupt'. That was trying to save to C. Saving to an external drive worked. Then found out that Windows was corrupt. Tried to do a system restore (made one before installing Speccy). That failed. Windows reported errors on the drive and couldn't continue. A "refresh" of Windows failed, Windows was corrupted. Had to do a full "reset" of Windows. What is a full reset of Windows ? So far as I am aware it is not possible to cure a corrupt Windows without re-writing Windows System Files, e.g. by using an installation disc to Repair Windows or to Install Windows. If a "full reset" is little more than an enhanced reboot / restart then you are simply cancelling out volatile errors that are not part of the Windows Installation. Is it possible that your RAM is defective ? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 31, 2013 Moderators Share Posted July 31, 2013 Alan poster is using Win 8. Explanation of refresh and reset is here http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Alan_B Posted July 31, 2013 Share Posted July 31, 2013 Alan poster is using Win 8. Explanation of refresh and reset is here http://windows.micro...efresh-reset-pc Thanks for the explanation. I knew it was Win 8 but did not realise how different it was from Win 7. Link to comment Share on other sites More sharing options...
Odos270 Posted July 31, 2013 Author Share Posted July 31, 2013 Well, I installed HWiNFO64 (the 64bit one) and no problems. It runs just fine. In another forum someone suggested that Kaspersky was "sandboxing" Speccy. That isn't the case. Kaspersky took out their "safe run" aka "sandbox" in Internet Security 2013. I've done numerous Google searchs (Kaspersky Speccy bsod), and not found anything like the problem I'm having. Right after I bought this computer (May), I'd put Speccy in and it ran OK. That is until I configured Speccy to show the CPU temp in the tray. I've had Speedfan in and that caused no problems. So, I guess that Speccy and Kaspersky don't play well together. @Alan These new Win 8 computers don't come with an install disc. They come with a recovery partition. What a PIA. When the warranty is up on this box I'll most likely be buying an install disc. Moving from 64bit Home Premium to 64bit Pro. Link to comment Share on other sites More sharing options...
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