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Speccy freezes and can't be stopped from taskmanager


lucas21

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I'm using Speccy version 1.22.536 on Windows 8 x64.

Speccy runs fine at times but freezes often ever since the latest update and probably also the one before but not as much as the latest.

I minimize the Speccy window and let it run and check the temps once in a while. I notice sometimes that the temp reading are stuck at some numbers and no changes happen.

At these times, closing the program still leaves it running in the task manager and it cant be killed giving an 'Access denied' message.

As a result, I have to restart the computer to be able to run Speccy again.

If there's more info I can provide please let me know.

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Hi Lucas21,

Would you mind to describe the computer? I see you are running Windows 8 64bit which tells me a little bit about the processor, but more would help. Also what else is running in the background that could be soaking up your memory. How much memory do you have? One last question, are there any other issues going on?

Regards,

Mike2

I have faith in you!

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Processor is AMD Phenom 3GHz

8GB memory barely using 25% most of the time.

The memory is good and I haven't had a BSOD in about couple of months. No other software freezes on me to the extent that I can't end the process using taskmanager. I've tried running everything as administrator and still not able to kill the process. Tried Process Hacker and Process Explorer but they both give 'access denied' error. What I haven't tried is running Speccy as admin from the get-go. I wonder how much help that would be but I can try that to see if it does fix this issue.

Thanks for responding and your suggestions.

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  • Moderators

if run as admin doesn't work

 

run speccy in debug mode and check off only one item in the resulting dialog each time you run debug

keep doing this until you either recreate the issue or exhaust the list without recreation. Instructions for the debugging procedures can be found in the docs section (linked in both my and hazelnut's signature)

please post the log, from the debug where the issue is recreated, to this thread.

Edited by Nergal

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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I've been running Speccy in debug mode with only CPU, RAM, and motherboard checked. So far it's been about three days without any problems. If this proves to be an effective solution, I'll stick to this. Is there an easier way to have Speccy run for CPU, RAM, mobo without doing the command everytime?

 

Thanks for the suggestions.

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  • Moderators

that wasn't really the point of my suggestion. We need to see what section is causing the issue, so the developers can look into it. Please follow my suggestion and post the log for the section that is failing.

 

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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I followed your advice and restarted in debug; this time I enable HD logging. Later on, Speccy froze as it used to and couldn't be closed from taskmager.

However, even after restarting, there was no log file in the install folder.

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  • Moderators

are you sure you don't see a log in the c:\program files\speccy folder (replace that with the location of your speccy) you should see one for each run of debug

are you running speccy with full UAC permission?

from what you said I assume that you mean with only Hard Drive with a checkmark in it, you experienced the issue?

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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Finally got a log just after Speccy froze. It must have been frozen for a while but I closed the program when I did and got this log.

 

[2013-07-13 17:17:48] [iNFO ] Settings::Load = 0
[2013-07-13 17:17:48] [iNFO ] AutoUpdate = 0
[2013-07-13 17:17:56] [iNFO ] Creating tray icon.
[2013-07-13 17:17:57] [iNFO ] CPU SDK at: C:\Users\Liverpool\AppData\Local\Temp speccycpuid.dll
[2013-07-13 17:18:00] [iNFO ] CPU dll init OK
[2013-07-13 17:18:00] [iNFO ] CPUIDSDK v1010001(hex)
[2013-07-13 17:18:00] [iNFO ] Procesor name from CPUid AMD K10
[2013-07-13 17:18:00] [iNFO ] RatedBusFrequency defined 1795.367
[2013-07-13 17:18:00] [iNFO ] Starting memory section analysis...
[2013-07-13 17:18:00] [iNFO ] (FillMemorySlots) Checking smbios
[2013-07-13 17:18:00] [iNFO ] (FillMemorySlots) MemoryArray memory devices = 2
[2013-07-13 17:18:00] [iNFO ] (FillMemorySlots) MemoryDevice slot size=4096
[2013-07-13 17:18:00] [iNFO ] (FillMemorySlots) MemoryDevice slot size=4096
[2013-07-13 17:18:00] [iNFO ] GetNumberOfSPDModules=2
[2013-07-13 17:18:00] [iNFO ] RamSize=8192
[2013-07-13 17:18:00] [iNFO ] FullRamSize=0
[2013-07-13 17:18:00] [iNFO ] Finished memory section analysis
[2013-07-13 17:18:00] [iNFO ] Starting motherboard section analysis...
[2013-07-13 17:18:01] [iNFO ] (FillPCISlots) SlotDes(J6C1)
[2013-07-13 17:18:01] [iNFO ] (FillPCISlots) hr=0 MaxDataWidth=10
[2013-07-13 17:18:01] [iNFO ] (FillPCISlots) SlotDes(J8C1)
[2013-07-13 17:18:01] [iNFO ] (FillPCISlots) hr=0 MaxDataWidth=5
[2013-07-13 17:18:01] [iNFO ] (FillPCISlots) SlotDes(J7C1)
[2013-07-13 17:18:01] [iNFO ] (FillPCISlots) hr=0 MaxDataWidth=5
[2013-07-13 17:18:01] [iNFO ] (FillPCISlots) SlotDes(J8D1)
[2013-07-13 17:18:01] [iNFO ] (FillPCISlots) hr=0 MaxDataWidth=5
[2013-07-13 17:18:01] [iNFO ] (FillPCISlots) SlotDes(J8B1)
[2013-07-13 17:18:01] [iNFO ] (FillPCISlots) hr=0 MaxDataWidth=2
[2013-07-13 17:18:01] [iNFO ] Finished motherboard section analysis
[2013-07-14 19:08:06] [iNFO ] Main::Destroy
[2013-07-14 19:08:06] [iNFO ] Worker::Destructor

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  • 2 weeks later...
  • Moderators

developers read all thread, especially those with logs. They hardly ever respond publicly, though, I'm sure they are doing what they can with the data you provided

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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