Alexes Posted December 17, 2012 Share Posted December 17, 2012 Hello,dear developers! I noticed that version 1.19 not right shows the size of the RAM in the main window! I have only 3.5 GB ,and it is shown that is 4 GB. In the section of RAM size displayed correctly. See screenshot, screenshot 1- main window ,incorrectly displays memory. screenshot 2 -section of RAM ,correctly displays memory. Please,fix this bug. Link to comment Share on other sites More sharing options...
Alexes Posted December 1, 2013 Author Share Posted December 1, 2013 Hello guys! Speccy 1.24 have the same bug! Why admins and moderators don't even pay attention to this problem? the problem has dragged on for more than a year! Please note already finally, look at the screenshots! If you need logs, then say, I will send it to you. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 1, 2013 Moderators Share Posted December 1, 2013 While I do not have direct communication with the developers, I know they read all threads and believe they, in similar situations, have stated they are unable to recreate this bug. I am sure it is a bug they do attempt to squash though. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Alexes Posted July 6, 2014 Author Share Posted July 6, 2014 dear developers, where are you? why you dont aswer ? Link to comment Share on other sites More sharing options...
Alan_B Posted July 6, 2014 Share Posted July 6, 2014 If you want direct developer support you need to purchase the PRO version from Piriform. n.b. They have every right to believe that they have fixed the bug with version 1.26 to which you made no reference. Link to comment Share on other sites More sharing options...
Alexes Posted July 10, 2014 Author Share Posted July 10, 2014 n.b. They have every right to believe that they have fixed the bug with version 1.26 to which you made no reference. Version 1.26 has the same bug! All versions after 1.16 has this bug! version 1.16 display RAM correct in main window. see screenshot. Link to comment Share on other sites More sharing options...
Alan_B Posted July 10, 2014 Share Posted July 10, 2014 Thanks for the update. Link to comment Share on other sites More sharing options...
Alexes Posted July 10, 2014 Author Share Posted July 10, 2014 Thanks for the update. what we need here the forum - I do not understand! A year and a half, the developers never said and the problem is still not solved... Link to comment Share on other sites More sharing options...
Alan_B Posted July 10, 2014 Share Posted July 10, 2014 You have 3 memory slots in use. That suggests you have 2 GB in one slot, and 1 GB in a second slot. Do you have 512 MB in the third slot ? If not then I guess you have 4 GB physically installed and this could be what is shown by intention on the Summary page, whilst the RAM page is more concerned with the amount of RAM that 32 bit windows can handle and put to use. Alternatively if I am guessing wrong then perhaps the developers need to have your particular system to identify why Speccy malfunctions on your specific system. Perhaps you need to specify all details for purchasing your exact same computer and they MAY recognize a feature that is causing Speccy to go wrong. Link to comment Share on other sites More sharing options...
Alexes Posted July 10, 2014 Author Share Posted July 10, 2014 Yes, i have 3 slots in use. 2 GB, 1 GB and 512 mb DDR2. I repeat that all versions after 1.16 incorrectly shows the amount of RAM in main window of programm. In the section of RAM size or RAM displayed correctly. Version 1.16 display correct amount of RAM in main window and in the section of RAM. This problem I've noticed not only on your computer, some other computers that have a different amount of RAM - has the same bug. Link to comment Share on other sites More sharing options...
Alexes Posted July 10, 2014 Author Share Posted July 10, 2014 In other words, the function of definitions RAM worked fine in version 1.16, and then they broke something and all the following versions Speccy - began to show a wrong amount in the main program window (in Summary page). That is, developers need to look at the old version 1.16 and understand what they broke... Link to comment Share on other sites More sharing options...
Alan_B Posted July 10, 2014 Share Posted July 10, 2014 Thanks for the extra details which hopefully will enable the developers to replicate the bug. Link to comment Share on other sites More sharing options...
Moderators Augeas Posted July 10, 2014 Moderators Share Posted July 10, 2014 what we need here the forum - I do not understand! A year and a half, the developers never said and the problem is still not solved... This is a self-help forum for a free product, the developers rarely respond to posts. As has been pointed out, if we can't solve the problem you will have to purchase support from Piriform, or live with this minor error. Link to comment Share on other sites More sharing options...
Alexes Posted July 10, 2014 Author Share Posted July 10, 2014 Augeas, "interesting" logic has company Piriform.. That is - for fixing problem in your program, I have to pay? To me, this small bug does not apply specifically, I just brought the information about it and hoped that it quickly correct... Because this bug is not in me only, but many users. Why should I pay for something, what would the developers have noticed him and started to fix it???? What a strange logic... Let them pay those who need the Pro version and support from developers! I don't need support, I just reported a bug and hoped that it quickly correct. That's all!Thank you for your attention. Link to comment Share on other sites More sharing options...
Alexes Posted July 10, 2014 Author Share Posted July 10, 2014 Dear developers, i live in Russia and $19.95 for Pro-version of Speccy - is quite a lot of money! May be you do on the website piriform.com accept payments-thanks from users who want to thank you for your program! Something like Paypal-wallet, etc. Who will want to support you - they can :) I would also translated you some money (5$ for example) for your efforts over Ccleaner, Recuva, Speccy. Link to comment Share on other sites More sharing options...
Alexes Posted July 10, 2014 Author Share Posted July 10, 2014 I mean Donate, if you don't understand Link to comment Share on other sites More sharing options...
Alan_B Posted July 10, 2014 Share Posted July 10, 2014 Because this bug is not in me only, but many users. Are you sure there are others suffering the exact same problem ? I have not seen any evidence. Link to comment Share on other sites More sharing options...
Alexes Posted July 10, 2014 Author Share Posted July 10, 2014 I have not seen any evidence. I saw here on the forum a few topics with the same problem! and I repeat that the problem occurs not only on my computer! I sometimes do repairs and setup of computers, and noticed this bug on several different computers. Link to comment Share on other sites More sharing options...
Moderators Augeas Posted July 10, 2014 Moderators Share Posted July 10, 2014 That is - for fixing problem in your program, I have to pay? No, perhaps I phrased my reply badly. There is no Piriform support for Speccy Free, so it's very unlikely that any Piriform developer will respond to a problem here on the forum. As this thread has been going for 18 months it's likely that the developers have read it. I have no idea what, if anything, they will do. Buying support gives you direct contact with the Piriform support team, but as you said this is not what you want. это нормально. Link to comment Share on other sites More sharing options...
Alexes Posted July 11, 2014 Author Share Posted July 11, 2014 Augeas , ок, i understand. I send a e-mail to developers, explain them this little bug. Это нормально? по русски понимаешь? )) Link to comment Share on other sites More sharing options...
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