Jorge Martins Posted September 14, 2012 Share Posted September 14, 2012 Hi all, I've updated my Norton Internet Security, from version 2012 to version 2013. Everytime I try to clean the registry there are 3 entries, always the same, from Norton Internet Security that CCleaner don't clean. Can anyone help with this one? Thanks, Jorge Link to comment Share on other sites More sharing options...
pegas Posted September 14, 2012 Share Posted September 14, 2012 Yes, I have them also ... HKCR\Symantec.Norton.SystemStatus HKCR\Symantec.Norton.SystemStatus.1 They are always back after cleaning. Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 14, 2012 Moderators Share Posted September 14, 2012 They may be protected reg entries, protected by Norton that is. Just exclude them further ccleaner scans. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Jorge Martins Posted September 14, 2012 Author Share Posted September 14, 2012 Those are the errors that are always coming back: Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 14, 2012 Moderators Share Posted September 14, 2012 please read my signature. Also do analysis then right click the entry and choose exclude this. Believe me you wouldn't want Norton to fix this "issue' it's an obfuscation method to stop viruses anti-antivirus methods. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Jorge Martins Posted September 15, 2012 Author Share Posted September 15, 2012 Hi all again, Just to say that it only happens in my 64 bits Windows 7 PC. I have two other ones with Windows 7 32 bits versions and they are ok after Norton Internet Security upgrade. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 15, 2012 Moderators Share Posted September 15, 2012 This issue has already been answered above. Don't clean the entries, exclude them and be done with it. They are good and needed entries. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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