Differential Posted August 2, 2012 Share Posted August 2, 2012 IDM is one of the options for cleaning but it is not cleaned. IDM Version 6.11 Build 8 Full (Newest version downloaded 1 Aug 2012 in attempt to correct problem but it was not corrected) . CCleaner Piriform Version 3.20.1750 (64bit) Link to comment Share on other sites More sharing options...
Moderators Andavari Posted August 2, 2012 Moderators Share Posted August 2, 2012 IDM probably changed something which means CCleaner will eventually have to update either the detectection or cleaning. Link to comment Share on other sites More sharing options...
Differential Posted September 1, 2012 Author Share Posted September 1, 2012 Internet Download Manager 6.12 and newest Cleaner. I can click on the download manager in cleaner and it shows data. Click on clean it and it indicates that there is now no items there. However Download manager still has it listed and will follow the indicated link to original download to re down load file. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 1, 2012 Moderators Share Posted September 1, 2012 here is the current entry for IDM [internet Download Manager] ID=2196 LangSecRef=3022 Detect=HKLM\Software\Internet Download Manager Default=True FileKey1=%AppData%\IDM|UrlHistory*.txt FileKey2=%AppData%\IDM|foldresHistory.txt can you use IDM for a bit then look for the two file key items (or similar Items to change the entry to) (also your ccelaner is outdated, but 3.22 will not cure your issue yet) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 1, 2012 Moderators Share Posted September 1, 2012 Also make sure that IDM is not running when you clean it! Link to comment Share on other sites More sharing options...
Differential Posted September 13, 2012 Author Share Posted September 13, 2012 IDM is not running when running cleaner (I always just run cleaner with nothing else running) and I have the newest cleaner. I also found that Adobe Acrobat 9.0 is not cleaned either. I will check the link listed previously, however if I want to just clean these two items it is easier and safer to go to Acrobat and IDM and delete the listings. Editing the registry is my last resort and I avoid it like the plague. If these options don't work why not just take them out of the program so that customers do not get a feeling of false security? Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 14, 2012 Moderators Share Posted September 14, 2012 Like I previously stated CCleaner probably needs an update to deal with the changes. CCleaner all of a sudden not cleaning a program it previously did is nothing new at all. When a program changes something either the registry location or folder location that alone is enough to cause CCleaner to no longer properly clean it, i.e.; as in not fully cleaning the program, or not detecting the program as being installed. If you don't want to wait for the CCleaner developers to update the cleaning you can either make a winapp2.ini entry or ask if someone else will in the topic located at: http://forum.piriform.com/index.php?showtopic=32310 Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 14, 2012 Moderators Share Posted September 14, 2012 what link, what registry clean I just need to know if the items listed as filekey still exist or have moved. we are the community (we includes you) and with your help we the community can find a fix (usually by finding the new location) that the devs will then implement. note %appdata% is app data\roaming on windows 7 and vista (just try typing %appdata%\Idm in the startmenu search or run box ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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