Uninstaller gets "Access is denied"

[johnywhy]

hello

 

steps to reproduce problem:

• log into windows admin account that has admin privileges
  
• start ccleaner
  
• click 'tools' section
  
• in program list, select a program
  
• click 'uninstall' button
  
• receive "Access is denied" error message.
  

i reinstalled ccleaner, but that did not help.

 

what should i do?

 

thanks!

[Alan_B]

Does this happen with each and every Program ?

 

Please identify :-

CCleaner version;

Which specific programs have this issue, and whether 32 bit or 64 bit;

Your Operating System, and whether 32 bit or 64 bit;

[Andavari]

If the software was originally a .MSI (Microsoft Installer Package) it can cause CCleaner to fail when trying to launch the uninstaller.

[Super Fast]

.MSI = MicroSoft Installer. I don't see a p for package!

 

@Johny -> What happens when you try to uninstall the program without using CCleaner? Do you still get the same message?

[hazelnut]

Perhaps your account permissions are mixed up.

 

What happens if you right-click ccleaner and select 'run as admin' and then try to uninstall from list?

 

What happens if you create a new admin account (as a test) and then try to uninstall fromm ccleaner list?

 

Have you had a virus on your machine lately?

 

Also as already asked, please give details of your operating system.