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Uninstaller gets "Access is denied"


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hello

 

steps to reproduce problem:

  • log into windows admin account that has admin privileges
  • start ccleaner
  • click 'tools' section
  • in program list, select a program
  • click 'uninstall' button
  • receive "Access is denied" error message.

i reinstalled ccleaner, but that did not help.

 

what should i do?

 

thanks!

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Does this happen with each and every Program ?

 

Please identify :-

CCleaner version;

Which specific programs have this issue, and whether 32 bit or 64 bit;

Your Operating System, and whether 32 bit or 64 bit;

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  • Moderators

Perhaps your account permissions are mixed up.

 

What happens if you right-click ccleaner and select 'run as admin' and then try to uninstall from list?

 

What happens if you create a new admin account (as a test) and then try to uninstall fromm ccleaner list?

 

Have you had a virus on your machine lately?

 

Also as already asked, please give details of your operating system.

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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