hpb Posted April 26, 2012 Share Posted April 26, 2012 Hello, I think now, this problem occurs second time on my system w7 64 bit. Some weeks ago same problem as described: After installing and running newest version of ccleaner (german) my NAV 2012 was down, unable to start and so on, that means, unproteced system... Only a new installion of NAV solves that problem. I am not a technical freak with knowledge of deep system analytic... Any idea ? Thanky you all, Hans Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 26, 2012 Moderators Share Posted April 26, 2012 Are you sure this occurs after install? or could it be that you are running a clean (either Registry of Cleaner) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Super Fast Posted April 27, 2012 Share Posted April 27, 2012 Would be very interesting if you could try running NAV 2012 for a month (withOUT CC installed) to see if the problem still happens or not. Then, install CC & see if it repeats. This will help us to know if the problem is for sure CC, or another app installed, or even NAV itself. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 27, 2012 Moderators Share Posted April 27, 2012 @Super Fast it is a bit unrealistic to ask a user to do without it for a month as a test. @hpb are you able to look in the Windows Event Viewer and see if any error messages regarding Norton are there? You say it happens after a cleaning run by ccleaner. Do you mean an 'ordinary' clean or a registry clean? If it was after a registry clean did you try merging the registry backup that ccleaner asks you to make when you do a registry clean? If in some way ccleaner is able to stop NAV just by a clean, I am sure the NAV devlopers would be interested in a report from you as it could mean that NAV's self-protection is not working. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 27, 2012 Moderators Share Posted April 27, 2012 post removed, and I swear poster hadn't said "running" when I made my first posts ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
GoneToPlaid Posted May 1, 2012 Share Posted May 1, 2012 I recall having this issue around 4 or 5 years ago on a friend's computer. In that case, it turned out that NAV itself was compromised by malware which specifically targeted NAV and had nothing to do with CCleaner. All CCleaner did at the time was reveal the issue such that, after running CCleaner, NAV wouldn't start on the next reboot. Just a thought for what its worth. Link to comment Share on other sites More sharing options...
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