darkstrike Posted February 20, 2012 Share Posted February 20, 2012 Hi all, Long time user, first time poster. I was recently updating Speccy on my brother's old desktop and now every time I start it, Speccy crashes with a Runtime Error. The computer stats are as follows: WinXP Professional w/Service Pack 3, 1.8ghz AMD AthlonXP 2800+ processor, 1.5gbs RAM I've tried debug mode, and the following is all I see in the Debug text log file (as in that's it, that is the only line, nothing else!), there are no .dmp files in the Speccy directory: "[2012-02-20 09:46:34] [iNFO ] CPU SDK at: C:\DOCUME~1\Kristan\LOCALS~1\Temp speccycpuid.dll" The program starts normally and then within a few seconds, crashes with the runtime error. It has always worked flawlessly before (although it was doing this a bit with the last version of Speccy, but very rarely and it usually worked). If I watch it as it tries to start, everything says "Analyzing" and the only info that appears normally is for the "Optical Drives" and "Audio" before it crashes with the runtime error - everything else still says Analyzing at the time it crashes. Thoughts? I am at a loss and I find Speccy to be a wonderful piece of software and very handy! Thanks for all the hard work you folks do! Just hoping I can get it working again Speccy_log1_15_30920-2-2012_9-49.txt Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 20, 2012 Moderators Share Posted February 20, 2012 When you do debug mode does it crash?Are you checking any of the boxes for debug mode You need to use these boxes to figure out which Item is causing the crash or if something else is happening. Check each box 1 by 1 start debug mode check first box (Analyze CPU) only if no crash > exit start debug mode check the next (or the sub heading of the current one) repeat steps 3-6 until you've tested each one and collected and logs or dumps created for crashes ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
darkstrike Posted February 21, 2012 Author Share Posted February 21, 2012 HI - I am checking ALL the boxes in debug mode from the get-go. Also, It does crash on debug mode as well. I will try checking one debug mode at a time, although I don't think it will make any difference as it seems to be crashing before debug mode has a chance to do anything, so to speak. Link to comment Share on other sites More sharing options...
MDRedwood Posted February 24, 2012 Share Posted February 24, 2012 Dear All, I've got the same problem. Win vista 32, 3Gb, Speccy crashes but only when hard drive selected on debug. The rest are fine. Log attached. Regards, Mike Speccy_log1_15_30924-2-2012_16-27.txt Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 24, 2012 Moderators Share Posted February 24, 2012 Thank you for the log, the developers read all threads so I'm sure they'll look into your log. As yours is also sparce (I assume this log is from a crash though it shows none) please hold on the the dump files incase the developers need them ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
MDRedwood Posted February 25, 2012 Share Posted February 25, 2012 Thanks Nergal. Will do. Speccy in debug mode didn't crash with anything else selected, their logs have much more information, but if hard drive is selected (either alone or with everything else) the log I've attached is all that appears. Hope they make sense of it! Regards, Mike Thank you for the log, the developers read all threads so I'm sure they'll look into your log. As yours is also sparce (I assume this log is from a crash though it shows none) please hold on the the dump files incase the developers need them Link to comment Share on other sites More sharing options...
kenny825507 Posted February 28, 2012 Share Posted February 28, 2012 Hi I have allready reported that speccy has not worked for the last two versions on my Laptop the desktop is fine if I run in Debug with all boxs except graphics it is fine If I select Graphics only I get this crash Problem signature: Problem Event Name: APPCRASH Application Name: Speccy64.exe Application Version: 1.15.0.309 Application Timestamp: 4f1d249b Fault Module Name: aticfx64.dll Fault Module Version: 8.17.10.1047 Fault Module Timestamp: 4cabd6c0 Exception Code: c0000005 Exception Offset: 000000000002f5bf OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: fdb3 Additional Information 2: fdb39814baa201982a8f1a9e3204b6e6 Additional Information 3: a6f9 Additional Information 4: a6f9ae19c21ec817def39fbed8f4448f The text file created is this [2012-02-28 16:21:56] [iNFO ] CPU SDK at: C:\Users\Ken\AppData\Local\Temp speccycpuid.dll [2012-02-28 16:22:00] [iNFO ] Monitor enumerator handle: 0x2B99070h [2012-02-28 16:22:00] [iNFO ] Monitor HardwareId: MONITOR\TOS5091 DriverId: {4d36e96e-e325-11ce-bfc1-08002be10318}\0001 [2012-02-28 16:22:00] [iNFO ] Monitor driver name: Intel® HD Graphics [2012-02-28 16:22:00] [iNFO ] Monitor mirroring driver: False [2012-02-28 16:22:00] [iNFO ] Monitor display device active: True [2012-02-28 16:22:00] [iNFO ] monitor device ID = < MONITOR\TOS5091\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001 > [2012-02-28 16:22:00] [iNFO ] continue with monitor device ID = < MONITOR\TOS5091\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001 > [2012-02-28 16:22:00] [iNFO ] monitorNameStr.IsEmpty() [2012-02-28 16:22:00] [iNFO ] monitorNameStr = < Generic PnP Monitor > [2012-02-28 16:22:00] [iNFO ] Monitor driver name: Intel® HD Graphics [2012-02-28 16:22:00] [iNFO ] Monitor mirroring driver: False [2012-02-28 16:22:00] [iNFO ] continue with monitor device ID = < > [2012-02-28 16:22:00] [iNFO ] monitorNameStr.IsEmpty() [2012-02-28 16:22:00] [iNFO ] monitorNameStr = < > [2012-02-28 16:22:00] [iNFO ] Monitor driver name: RDPDD Chained DD [2012-02-28 16:22:00] [iNFO ] Monitor mirroring driver: True [2012-02-28 16:22:00] [iNFO ] Monitor driver name: RDP Encoder Mirror Driver [2012-02-28 16:22:00] [iNFO ] Monitor mirroring driver: True [2012-02-28 16:22:00] [iNFO ] Monitor driver name: RDP Reflector Display Driver [2012-02-28 16:22:00] [iNFO ] Monitor mirroring driver: True [2012-02-28 16:22:00] [iNFO ] Driver: Try to load driver. [2012-02-28 16:22:00] [iNFO ] Driver: Load driver OK. [2012-02-28 16:22:00] [iNFO ] Driver: Driver unload OK. I have the dump but I have sent two via filedropper allready (one for each version) do you need another dump? Link to comment Share on other sites More sharing options...
Guest MrRon Posted February 28, 2012 Share Posted February 28, 2012 Thanks again. A new version on SPC will be ready for release in a few days Link to comment Share on other sites More sharing options...
darkstrike Posted March 3, 2012 Author Share Posted March 3, 2012 Hi folks - just thought that I would reply that the new version has not fixed the issue on my end. I am still having the exact same issues as in my previous posts on this machine Not sure what could be causing it! Link to comment Share on other sites More sharing options...
Macorama Posted March 22, 2012 Share Posted March 22, 2012 With Windows XP Pro SP3 and latest .Nets - no problems with Speccy on my 2005 Dell. With Windows XP Home SP3 and latest .Nets, on my 2003 Dell (BUT iPv6 Helper Service fails with Generic Host Process for Win32 Services error, so I have it off). "Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\Speccy\Speccy.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information." Versions from at least Speccy v.8 on will display this at Hard Drive analysis. However, I can just drag the error message out of the way and view other results - real time Graphics Temp, CPU speed etc. If I run in Debug Mode, and only check Hard Drives, the log just shows link to Temp folder with very recent HPZIDS.log and speccycpuid.dll. Upon Speccy crash - when close the error window - receive DMP file. How do I open it? Link to comment Share on other sites More sharing options...
kenny825507 Posted March 22, 2012 Share Posted March 22, 2012 Thanks again. A new version on SPC will be ready for release in a few days Hi I have reported that the latest version now has a dialog box and exits and debug does not even work at all? suspect it is exiting before starting but no one has aked me to try anything out see my entry under latest version only good point is it works on desktop version about 4 releases ago did work so it is due to one of the changes that has been made Link to comment Share on other sites More sharing options...
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