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v1.15.309 crashes


Hernono

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  • Moderators

Would you perhaps try running in debug mode and attaching a log here so the devs can see it?

 

http://www.piriform.com/docs/speccy/troubleshooting-speccy/running-speccy-in-debug-mode

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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I too am experienceing crashes. I had 1.14 and it was crashing. I updated to 1.15.309 and it also crashes. I am running Win 7 Home Premium. I tried to run Speccy in debug mode but it also crashed.

yes that's supposed to happen (per se) with debug mode. Now open the Speccy directory (where speccy.exe or speccy64.exe are) and you'll see a file with the crash date name that's a log file. Please attach that file to this thread (you may have to rename it .txt instead of .log)

also a .dmp file was probably created, you'll want to hold onto that as the developers may ask you for it as they investigate.

 

@Hernono be sure that wmi service is running on your windows machine.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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that's the whole log? I don't see a crash in that. did speccy crash? if so be sure to keep the dmp file that is in the same folder incase the developers (who read all threads) need it

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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  • Moderators

Dumps and logs are crucial. please cause the BSOD to happen then use the nirsoft utility "Blue Screen View" to pull the dump

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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