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Speccy Optical drive module - unknown error message


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Have version 1.14.288 loaded and on a XP-SP3 computer the optical drive module gives this error message during the scan process.

Optical Drives

Unknown system error: 0x80041004

The drives (2) appear to be working ?? correctly as I can see them in Win Explorer. I would like to be able to see the details in Speccy. Any suggestions?

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Did you get this if you use an an earlier version of Speccy?

 

Older versions can be gotten from here on the right of the page

 

http://www.filehippo...download_speccy

 

Are there any errors which show up around the same time as you run it in any ofthe Windows Event Viewer areas (system or application?}

 

What make and model are your drives? (info can be found in the device manager)

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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Have taken the following steps;

Removed Speccy 1.14.288 and reinstalled same - no change

Both opticals are IDE so I changed the ribbon cable (80 connector type) - no change

Changed IDE from Primary to Secondary connector on MOBO, and checked BIOS settings - no change

Researched for any XP System event alerts - there are none

Removed Speccy 1.14.288 and installed 1.13.276 - no change

Ran WinUtilities app version 10.4 and can see both drives fine

 

CDR0 - AOpen 12x DVD-ROM

CDR1 - AOpen Com5232/AAH Pro (combo DVD-ROM/CD writer)

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Then perhaps run speccy in debug mode and attach the log here so the devs will see it.

 

http://www.piriform.com/docs/speccy/troubleshooting-speccy/running-speccy-in-debug-mode

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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