Windows Explorer has stopped working /CCleaner 3.13

[Sarah James]

I have CCleaner set to run silently before shutdown and never had a problem, but the other day I updated to version 3.13 and all of a sudden I started getting the message "Windows Explorer has stopped working" at startup. Restarting explorer.exe didn't help, it kept failing so only restoring an image could get me out of this loop.

After testing and retesting (to exclude other possible causes) I had to conclude there was one culprit and that was CCleaner.

I have gone back to CCleaner 3.12 and all is well now again.

 

Posting this here for your information.

 

Best regards,

Sarah.

 

Edit: I work with Vista Home Premium.

[Alan_B]

I cannot advise how to fix this problem, but those with the ability might benefit from further details.

 

I have CCleaner set to run silently before shutdown

Please clarify :-

Did you simply use a short-cut of the form

CCLEANER.EXE /AUTO /SHUTDOWN

or

CCLEANER.EXE /AUTO

followed by your own shut down of Windows

or some other technique.

 

I started getting the message "Windows Explorer has stopped working" at startup.

I assume this was at what should have been a normal restart of the P.C. after a "normal" shut down.

 

Restarting explorer.exe didn't help, it kept failing so only restoring an image could get me out of this loop.

No questions, but congratulations on creating an image to restore normality.

 

I have never needed an image to restore from an unexpected CCleaner problem,

But Images have rescued me from Windows Security updates that breeched my defences,

and they remove fear of malware.

(I trust my choice of malware protection, but I like to have tolerance of a single point of failure.)