Photoray Posted November 21, 2011 Share Posted November 21, 2011 Cleaner vs. 3.12 was cleaning out Sandboxie but mysteriously stopped even though it is enabled to do so. Any suggestions? Win 7 Home Premium Link to comment Share on other sites More sharing options...
nodles Posted November 21, 2011 Share Posted November 21, 2011 Have you updated Sandboxie (new paths maybe)? Is Sandboxie closed while cleaning with CCleaner? By v3.12 do you mean v3.12.1572? Have you tried running CCleaner as administrator? Link to comment Share on other sites More sharing options...
Photoray Posted November 21, 2011 Author Share Posted November 21, 2011 Tried it with sandboxie on and off. (it was cleaning sandboxie while it was on). Tried Sandboxie before and after the latest update vs. 3.6. The location of the files I do not believe have changed, at least I have not moved them. The cache files are still located directly under C:Sandbox. Still no results. Link to comment Share on other sites More sharing options...
Photoray Posted November 21, 2011 Author Share Posted November 21, 2011 Oh and yes I mean v3.12.1572 and have run as an Administrator as well. Link to comment Share on other sites More sharing options...
nodles Posted November 21, 2011 Share Posted November 21, 2011 Maybe a stupid question, but have you rebooted somewhere in there? You should, if you haven't already. Also you should check your excludes, if you've accidentally added Sandboxie there. Link to comment Share on other sites More sharing options...
Photoray Posted November 21, 2011 Author Share Posted November 21, 2011 Not a dumb question at all. I have rebooted and checked the excludes as you suggested but nothing show. Maybe I should try a custom INCLUDE and add sandboxie that way and test the results. Link to comment Share on other sites More sharing options...
Photoray Posted November 21, 2011 Author Share Posted November 21, 2011 Ah wait a minute. I just went to Sandboxie to Default Box/Delete Contents and it shows the normal recovery box with the Delete Contents button at the bottom left, but it states "There are no files to recover at this time". Could be that Sandboxie is corrupt? I wonder if doing a clean reinstall is in order? Link to comment Share on other sites More sharing options...
nodles Posted November 21, 2011 Share Posted November 21, 2011 Yeah, that's something you could try. Link to comment Share on other sites More sharing options...
Photoray Posted November 21, 2011 Author Share Posted November 21, 2011 Before I did that, I removed ccleaner and sandboxie as completely as I could and reinstalled. No luck. I add a custom INCLUDE setting for sandboxie and that worked. Strange though why I need to do this after its been working fine before. Link to comment Share on other sites More sharing options...
Photoray Posted November 21, 2011 Author Share Posted November 21, 2011 Correction, That didnt work either. Ccleaner will not remove files from Sandboxie now. Now I am suspecting an infection of some kind. Link to comment Share on other sites More sharing options...
nodles Posted November 21, 2011 Share Posted November 21, 2011 Pretty weird, I'm out of ideas right now. Haven't used Sandboxie, so don't know much about that either. Can you delete the files manually? Link to comment Share on other sites More sharing options...
Photoray Posted November 21, 2011 Author Share Posted November 21, 2011 Yes. If I do find a solution, I will post. Thanks for your input. Link to comment Share on other sites More sharing options...
nodles Posted November 21, 2011 Share Posted November 21, 2011 Did you remember to tick "Custom Files and Folders" entry after adding the files to the include-list? Link to comment Share on other sites More sharing options...
Super Fast Posted November 22, 2011 Share Posted November 22, 2011 @Photoray: You may want to run a system restore to a day or two prior, & if that fails to get it working, perhaps talk to a spyware mod here to be sure your system is clean. Additionally, you can try uninstalling & clean reinstalling the application in question, being certain before you begin, that all critical & important files are properly backed up so that in the event of anything happening beyond your control (HDD/SSD crash, fried motherboard, etc) that you can always restore back. I hope one of the people here can assist you, so do post back if any suggestions you tried have worked. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 22, 2011 Moderators Share Posted November 22, 2011 Sounds as if your Sandboxie install may be corrupted. Does it clean if you log in as a different user? Are you using Sbie free? (one sandbox available at any one time) I take it you have run all antivirus/malware scans? Also please say what your operating system and service pack is. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Photoray Posted November 22, 2011 Author Share Posted November 22, 2011 @nodles ok it was just my bad on the INCLUDE setting. I didnt include all folders, subs and files. Now it work for that issue. @Super Fast, I am in the process of runnig scans now for viruses, etc. I may try a sys restore afterward. @Hazelnut I didnt think of that, so I created a 2nd account to test it out. After doing so, ccleaner cleaned out the Sandbox files for the 2nd account but not the 1rst account. ( Using Windows 7 Home Premium srv pk 1) I did get some more info that may lead to what happened. My girlfriends kid was using Sandboxie prior to this happening and apparently he got a warning from MS Essentials stating it had found an infection of some kind. He hit the delete button and then wiped the history inside of Essentials thinking he was deleting the infection. I fear this may be the cause of the problem. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 22, 2011 Moderators Share Posted November 22, 2011 As I am sure you know if your av gives a warning about a nasty while you are surfing sandboxed, it is only detecting it in the sandbox. It is not on your real system. Unless you were there at the time you have no way of knowing what else your girlfriend's son did in his panic. Was he using your admin profile? If so may be an idea to create one just for him (with sbie on it of course:)) You sound a confident enough user to be able to work/sort this out now you are in possession of a lot more of the facts surrounding what happened. Keep us posted Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Photoray Posted November 22, 2011 Author Share Posted November 22, 2011 Yes I assumed a Sandboxed virus warning was only affecting whats inside the box but I'm glad you reassured that point. Will do on posting the fix. BTW: System restore did not work unfortunately. Thanks to everyone for your input. Link to comment Share on other sites More sharing options...
kroozer Posted November 22, 2011 Share Posted November 22, 2011 BTW: System restore did not work unfortunately. Maybe it will work in Safe Mode. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 22, 2011 Moderators Share Posted November 22, 2011 System restore did not work unfortunately. you need to clarify this statement. Do you mean (as Kroozer assumed) that System Restore was not able to correctly run? or Do you mean that you tried system restore but it did not fix the problem? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Photoray Posted November 22, 2011 Author Share Posted November 22, 2011 System Restore initiated in Safe Mode did not fix the problem. Link to comment Share on other sites More sharing options...
Moderators DennisD Posted November 22, 2011 Moderators Share Posted November 22, 2011 Cleared your double post, and just for info, I'm also having issues today making posts. Sometimes working, sometimes just hanging and then timing out. I'm off to play with my toys if I ever get this to post. Link to comment Share on other sites More sharing options...
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