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The thread used up its stack?


darroch

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Hi,

 

I have just updated to the latest version and ran the cleaner but it only got 20% and an error message popped up saying:

 

The thread used up its stack

 

 

CCleaner v3.11.1541

MS Windows Vista Home Premium 32-bit SP2

Intel Core2 Duo CPU E6750 @ 2.66GHz

2.0GB RAM

NVIDIA GeForce 8600 GT

 

Don't have a clue what this means! Anyone know the solution to this?

 

Thanks!

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  • Moderators

(I'm assuming you speak of the cleaner section not the registry integrity section)

Does this hang only happen on clean? or on analyze as well?

 

what entry does it hang on. if you don't know you'll have to go through the following procedure

uncheck everything on both the windows and application tabs

check off the first thing that you would normally clean

run clean

if no hang, uncheck the entry and check off the next entry

do this for every checkbox on both tabs

come back and report to use which entry is causing the crash

 

if every entry causes a crash, from the windows command prompt (or Run) type the following

 

 
"c:\program files\ccleaner\ccleaner.exe" /debug

 

the quote marks are important. replacce c:\program files\ccleaner with the location of your ccleaner.exe

then clean as you normally would

when ccleaner crashes go into the ccleaner folder (i.e. c:\program files\ccleaner\)

there you'll see a .log file attach that file to this thread

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(I'm assuming you speak of the cleaner section not the registry integrity section)

Does this hang only happen on clean? or on analyze as well?

 

what entry does it hang on. if you don't know you'll have to go through the following procedure

uncheck everything on both the windows and application tabs

check off the first thing that you would normally clean

run clean

if no hang, uncheck the entry and check off the next entry

do this for every checkbox on both tabs

come back and report to use which entry is causing the crash

 

if every entry causes a crash, from the windows command prompt (or Run) type the following

 

"c:\program files\ccleaner\ccleaner.exe" /debug

 

the quote marks are important. replacce c:\program files\ccleaner with the location of your ccleaner.exe

then clean as you normally would

when ccleaner crashes go into the ccleaner folder (i.e. c:\program files\ccleaner\)

there you'll see a .log file attach that file to this thread

 

Hi mate,

 

Thanks for replying so quick. Yes I am referring to the cleaner section.

 

Following your instructions it appears that when the empty recycle bin is ticked, this message appears. I suppose its not that important for me as I always empty this anyway.

 

However if you would like to help here is what the log file says:

 

23:38:52:692787[iNFO ] CCleaner v3.11.1541

23:38:52:692787[iNFO ] MS Windows Vista Home Premium 32-bit SP2

23:38:52:692787[iNFO ] Intel Core2 Duo CPU E6750 @ 2.66GHz

23:38:52:692787[iNFO ] 2.0GB RAM

23:38:52:692787[iNFO ] NVIDIA GeForce 8600 GT

 

 

23:38:52:692787[iNFO ] Application Started

23:38:59:291587[DEBUG] OnBegin | Preview = 0

23:38:59:291587[DEBUG] OnRuleStarted | 3003 | 3141 | Empty Recycle Bin

23:38:59:353987[FATAL] Critical Error

23:38:59:353987[FATAL] A critical error has occured in CCleaner, the application must now close.

23:38:59:353987[FATAL] The thread used up its stack

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This is a problem caused by a corrupted Recycle Bin.

 

We are working on a solution and will soon release an update.

 

In the meantime, please uncheck "System->Empty Recycle Bin" rule when cleaning your computer.

 

Sorry for any inconvenience.

 

Thank you for your help and support.

 

 

On going discussion about Recycle Bin issues:

http://forum.piriform.com/index.php?showtopic=33925&view=findpost&p=202189

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Almost identical problem - Unable to run Version 3.11 - all previous versions have run without any problems. Keep getting "Critical Error" message with error description "The thread used up its stack, CCleaner v3.11.1541 (64-bit), MS Windows 7 64-bit SP1, Intel Core i7 CPU 860 @ 2.80GHz, 8.0GB RAM, NVIDIA GeForce GTS 240."

 

Same solution as above - unchecked "Empty Recycle Bin" and it ran OK. Please let me know when the update mentioned in the previous post is available. Thank you.

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  • 5 months later...

Critical Error (The thread used up its stack) occurs in v3.16.1666 (and many earlier versions) when performing either Cleaner / Analyze or Cleaner / Run Cleaner.

 

The culprit: checked System / Desktop Shortcuts.

 

This is under 32-bit Windows 7 SP1.

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Critical Error (The thread used up its stack) occurs in v3.16.1666 (and many earlier versions) when performing either Cleaner / Analyze or Cleaner / Run Cleaner.

 

The culprit: checked System / Desktop Shortcuts.

 

This is under 32-bit Windows 7 SP1.

 

Please start your old thread this one is old and likely unreleated. Topic locked original poster contact me if your wish it reopened

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