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My computer says its connected to the internet but no internet access?


kel23

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I recently installed windows XP Pro to make my computer faster. Now when i try to connect to my wireless internet it says connected but i can't get on the internet? It used to say limited or no connectivity but i checked the box that says "notify me when it has limited or no connectivity". Now it says connect, but no internet? I've tried ipconfig stuff, the DCH enabing thing and still nothing? Please Help?

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What make and model is your router and wireless adapter??

 

Does Windows take ages with assigning an IP address??

 

When you run ipconfig /all what is your gateway IP address and assigned IP address??

 

Does your router have mac address filtering enabled??

 

If you enter http://(gateway IP address) i.e. http://192.168.1.1 into a web browser do you get a login prompt??

 

Richard S.

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The router is a northstate. And i dont see an IP address now because my brother tried to fix it himself and i guess he had no luck. When i click my wireless network icon in the bottom left corner of my desktop and go to support it is blank in the connection status. when i run ipconfig/all both the gateway and assigned IP address are the same. And yes when i enter the gateway IP address into a web browser i get a login prompt.

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Yes but it still doesn't work. It used to work perfectly before i installed Windows XP Pro. I also scanned my computer for viruses but it didn't find any. I don't know what else to do??

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Since you had a login page using the gateway IP address it's highly likely the wireless router has correctly assigned an internal IP address.

If you've recently added your router to the cable modem you much cold reboot your cable modem (i.e. turn off, wait 10secs, turn on).

 

Richard S.

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I did that just now too and no luck. When i click the wireless icon in the bottom left corner of my desktop and go to support, in the connection status box, the address type, IP address, Subnet Mask, and default gateway are all blank, even when i click details it is all blank. Isn't it supposed to have the IP address in it?

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The only thing you could perhaps try is little usb wireless dongle as a test, you know something like this

 

http://www.amazon.co.uk/gp/product/B000PE8ONG/ref=pd_lpo_k2_dp_sr_1?pf_rd_p=103612307&pf_rd_s=lpo-top-stripe&pf_rd_t=201&pf_rd_i=B0002DQUHC&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_r=0NAN957KMKBTM0BJFXEY

 

I use one on a pc upstairs to wirelessly connect to my router downstairs as the card in the pc stopped working properly. Said I was connected but I couldn't use the internet. Works great.

 

If you do manage to buy or borrow something like this don't forget to go into network connections and disable the connection which isn't working right.

 

Other than that ask your ISP for help.

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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Do you have control over the router ?

You may need a wired connection to firstly ensure full Internet access to the P.C.,

and then to authorise your router to recognise your wireless signal as its master's voice and not your neighbour getting Internet For Free.

 

If your router was configured for use with Windows 95 and WEP security,

it may be unwilling to accept commands from XP Professional using WAP2.

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I plugged it directly into the router with the ethernet cable but it still doesn't show the wireless icon it only shows like the two computer together icon. How do i know which one is the ethernet port and which one is the WAN port? How do i enable my wireless adapter?

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Forget the wireless side of your computer the most important thing is to make sure that your router is communicating correctly with your cable / dsl modem.

 

As Tr3bg0D had instructed when you connect you router to your computer using the LAN cable do you get internet access or an assigned IP address??

 

If no then restart your cable modem by turning off, waiting 10 seconds and turning back on, waiting for flashing lights to settle down.

 

Still no IP address?? (check and make sure LAN and Internet are not swapped at the router side)

 

Open the following link into your web browser http://192.168.1.1 or http://192.168.1.254 do you get a login prompt??

 

If you're asked to login try username: (blank) and password: admin, if that fails then try username: admin password: admin

 

Once you have established a working internet connecting using LAN then we can continue to solving the wireless part of your problem.

 

Richard S.

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......as redhawk says, we need to make sure you are ok from the router before we work on wireless. If you do not get an IP address, report back before doing this step:

Open the following link into your web browser http://192.168.1.1 or http://192.168.1.254 do you get a login prompt??

With no IP address, you will not be able to perform that step. If you do get an IP Address, then I can guess where your problem is. But we need you to report back first.

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when i connect the cable to my laptop from my desktop computer, the internet on my laptop works fine. And yes i get an assigned IP address. When i type in http://192.168.1.254 i get a login prompt. And i don't know which username it is talking about, is it for logging in to your wireless network? And another thing happened, the wifi light on my laptop shut off, it used to be on before, and my wireless icon is gone?

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The login page is for accessing the router's setup page if you haven't configured your router yet I very much doubt wifi is enabled by default.

It's important to login to your router to make sure it has a unique name (ssid) and that you have encryption enabled i.e. WPA or WPA2 to prevent unauthorised access.

 

As for your laptop you've disabled your wifi, to enable you need to check your laptop manual but it would probably involve a sliding side switch or a certain keyboard combination i.e. funct + wifi.

 

One other thing your XP must have at least SP2 installed if it predates this service pack you may find wireless access extremely flaky or non-existent (Start, Run "winver.exe" to find out).

 

Richard S.

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Did i setup the login for the router or was it provided when we installed the router? Because i cant remember the login. And how do i enable the wifi? What is winver.exe, do i have to download it?

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What is the make and model of your router?

 

When you right click on 'my computer' and choose properties it will tell you what XP version you have and what service pack you have installed.

 

e.g XP Service pack 3.

 

Or you can find out by opening ccleaner (if you have it) and looking at the very top of the page.

 

Or you can find out by opening 'my documents' and clicking on 'help' at the top of the page and selecting 'about Windows'

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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I'm sure you can get this resolved faster if you monitor this thread more closely. Now that we have established that your router works, we know you do not have wireless configured properly and the reason you could not get an IP address when trying to connect wirelessly is because you have an incorrect or no key assigned. Do as hazelnut says...we need to know what type of router you have.

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Unless you start giving the information you are asked for this thread could get closed.

 

Winver just means what version of windows are you running eg. XP Windows Vista or Windows 7. We also need the service pack e.g XP service pack 3. Instruction on how to find this out are in post number 22 of this thread.

 

Now, for the last time, what is the make of your router, and what model number is it?

 

What is the windows version you are running on your machine?

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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