Jump to content
CCleaner Community Forums
Warlock

Panda Assistance Requested

Recommended Posts

I see by the survey that Panda is not well received but I am stuck with it until October, 2011. Divorce papers have been filed. Their support sucks and for what I paid is outrageous. I can't even log in receiving false error messages stating my password is invalid. I was wondering if any of my good friends on the Forum that have also been foolish and have Panda IS 2011 could contact me for help since Panda chooses not to. Thanks so much and I eagerly await a response.

 

Warlock

Share this post


Link to post
Share on other sites

I strongly recommend making a list of Panda file names and folder names before un-installing.

 

Then use RevoUninstaller to launch Panda's uninstaller and any other unistaller tool that might be relevant in Dennis's post

http://forum.piriform.com/index.php?showtopic=23330 (perhaps there should be a permanent link in this forum to that post)

 

Then RevoUninstaller can root around for any other residuals.

 

Then perhaps with the tool "Everything" you could see if anything similar to any names on your list could also be residuals deserving to be zapped.

 

I suffered greatly from the I.T. stipulated Panda which would burst into action many times a day and each time I could have 5 minutes worth of previous typing destroyed.

My supervisor and I had repeated battles with I.T. when they came around and found start-up scripts that killed the Panda processes ! ! !

 

At home only once did I worry about malware - a software upgrade had cancelled the stealth mode on my Firewall Ports so that I could be pinged.

It was like that for a day.

I knew of specialised malware that could use ICMP to not only Ping, but to deliver malware.

I chose to restore the system from the image made just before the software update,

but to first download some scanners to look for malware including rootkits

(I was concerned about how a rootkit might dig itself into the computer so that it could survive the restoration of an image of C:\ )

 

I Downloaded Sophos and that said I was clean.

I downloaded Panda because it was the only "second opinion" I could find for free,

and that wanted to get rid of my choice of executable for a better shut-down - not impressed.

After the scans I uninstalled both Sophos and Panda to see how clean they exited.

Sophos left no more than I expected.

 

Panda left me tons of its junk, several 100 MB, including its own C:\Panda\ folder.

I cannot remember if they were download files or installers or a mixture.

 

It did me no harm because a few minutes later I restored an image that had never seen Panda,

but you are unlikely to be in that fortunate position and you could be falling over bits of Panda every day till you re-install Windows.

 

Pandas look cuddly but they leave more garbage around the neighbourhood than brown bears scavenging through waste bins ! !

Share this post


Link to post
Share on other sites

Hi Warlock,

 

If you uninstall Panda please remove it via add/remove in control panel first. Then if there are still issues (and there may well be) use the removal tool provided by Panda on this page.

 

http://www.pandasecurity.com/homeusers/support/card?id=55509

 

Always reboot twice after removing security software as most times the first reboot merely disables the drivers, the second reboot uninstalls the drivers.

 

Have you tried contacting them about your password? It is mentioned here

 

http://www.pandasecurity.com/homeusers/support/card?id=15&idIdioma=2&ref=reply

 

If you decide to cut your loses there is always something like Avast which is free.

Share this post


Link to post
Share on other sites

To All My Dear Friends Alan, Win and Hazel,

 

Thank all of you so much for coming to my aid so promptly. You're the greatest. I have preserved all of your responses with my printer. Alan, I had no idea so much trouble could accompany Panda. Yes, they are cuddly and I'm having mixed feelings about parting later with "My Bear" as, I referred to it, excepting support has served me well for several years. Win, thank you for the picture. We are card-carrying animal lovers and it is precious. Hazel, thank you for the link but I have written, called and sent up carrier pigeons to communicate with Panda to no avail. They want to grab your money and brush you off. They've got a real problem.

 

Barring any interference I believe my good friend here who is a computer tech by trade is going to help me make the transition. It is just too much for me to bite off and your posts prove that out. He uses Avast also which I think I'm going to so he'll know just what to do when the time comes.

 

In the meantime, I can't find the words to express my gratefulness to all of you. I just wish there was something I could do for you in return. Take care and I'll be around.

 

Your friend,

Warlock

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...