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Lately after I run ccleaner and try to print a pdf file I get a message that says that to print a pdf I have to hook up a printer to my pc.

When I go to control panel the printer and fax file is empty, and I have to reload my printer software. I am running windows xp home and the printer is hp photosmart 309a. If I run system restore, with a restore point of at least one day in the past every thing is back. I feel that I must have changed a setting and have looked and looked to no avail.

 

Thank you Paul

realbigal

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Hello Paul and welcome to the forum :)

 

Can I ask which operating system you are using?

 

Also when you said 'after I use ccleaner''. Do you mean the registry part of the cleaner (issues) or just the 'ordinary' part of the cleaner.

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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Hello Paul and welcome to the forum :)

 

Can I ask which operating system you are using?

 

Also when you said 'after I use ccleaner''. Do you mean the registry part of the cleaner (issues) or just the 'ordinary' part of the cleaner.

 

Thank you for your response Hazelnut

 

I am running windows xp home edition, and it is after I run the ordinary part.

 

Paul

realbigal

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Hi Paul.

 

Have a look to make sure your "Print Spooler" in "Services" is started and set to Automatic.

 

"Start\Run\Type "services.msc" (no quotes)\Hit OK", and scroll down to "Print Spooler".

 

If that service has been stopped for any reason, nothing shows up in the control panel under "View Installed Printers and Faxes", and your printer won't work either.

 

Double click it and set it to Automatic.

 

The printer software will still be there.

 

Hope that helps.

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Hi Paul.

 

Have a look to make sure your "Print Spooler" in "Services" is started and set to Automatic.

 

"Start\Run\Type "services.msc" (no quotes)\Hit OK", and scroll down to "Print Spooler".

 

If that service has been stopped for any reason, nothing shows up in the control panel under "View Installed Printers and Faxes", and your printer won't work either.

 

Double click it and set it to Automatic.

 

The printer software will still be there.

 

Hope that helps.

 

 

Dennis

 

Thank you for your response and help, that did the job.

 

Paul

realbigal

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