realbigal Posted February 27, 2011 Share Posted February 27, 2011 Lately after I run ccleaner and try to print a pdf file I get a message that says that to print a pdf I have to hook up a printer to my pc. When I go to control panel the printer and fax file is empty, and I have to reload my printer software. I am running windows xp home and the printer is hp photosmart 309a. If I run system restore, with a restore point of at least one day in the past every thing is back. I feel that I must have changed a setting and have looked and looked to no avail. Thank you Paul realbigal Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 27, 2011 Moderators Share Posted February 27, 2011 Hello Paul and welcome to the forum Can I ask which operating system you are using? Also when you said 'after I use ccleaner''. Do you mean the registry part of the cleaner (issues) or just the 'ordinary' part of the cleaner. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
realbigal Posted February 27, 2011 Author Share Posted February 27, 2011 Hello Paul and welcome to the forum Can I ask which operating system you are using? Also when you said 'after I use ccleaner''. Do you mean the registry part of the cleaner (issues) or just the 'ordinary' part of the cleaner. Thank you for your response Hazelnut I am running windows xp home edition, and it is after I run the ordinary part. Paul realbigal Link to comment Share on other sites More sharing options...
Moderators DennisD Posted February 27, 2011 Moderators Share Posted February 27, 2011 Hi Paul. Have a look to make sure your "Print Spooler" in "Services" is started and set to Automatic. "Start\Run\Type "services.msc" (no quotes)\Hit OK", and scroll down to "Print Spooler". If that service has been stopped for any reason, nothing shows up in the control panel under "View Installed Printers and Faxes", and your printer won't work either. Double click it and set it to Automatic. The printer software will still be there. Hope that helps. Link to comment Share on other sites More sharing options...
realbigal Posted February 28, 2011 Author Share Posted February 28, 2011 Hi Paul. Have a look to make sure your "Print Spooler" in "Services" is started and set to Automatic. "Start\Run\Type "services.msc" (no quotes)\Hit OK", and scroll down to "Print Spooler". If that service has been stopped for any reason, nothing shows up in the control panel under "View Installed Printers and Faxes", and your printer won't work either. Double click it and set it to Automatic. The printer software will still be there. Hope that helps. Dennis Thank you for your response and help, that did the job. Paul realbigal Link to comment Share on other sites More sharing options...
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