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'Acronis' selection not appear in XP


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the following are what ccleaner currently looks for in the registry to identify that Acronis exists of the PC

 

Detect=HKCU\Software\Acronis\TrueImage
Detect2=HKCU\Software\Acronis\TrueImageHome
Detect3=HKCU\Software\Acronis\ True Image Home

 

Can you look at your registry (in the section: HKCU\Software\Acronis ) and report back to us what refile is there

 

 

Developers, in the latest embedded ini, there is a space in the last detect (before True) I'm not sure if that is supposed to be there.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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There is no 'HKCU\Software\Acronis' key.

The key is located in 'HKLM\Software\Acronis' (probably because Acronis was installed via Acronis remote console).

 

Accordingly with your detection rule, you can run CCleaner with any administrator, Acronis is nerver found.

 

Any other suggestionS?

 

Thanks,

Michel

 

PS: Forget my remark about W2K, Acronis was installed manually so there is a HKCU key.

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There is no 'HKCU\Software\Acronis' key.

The key is located in 'HKLM\Software\Acronis' (probably because Acronis was installed via Acronis remote console).

 

Accordingly with your detection rule, you can run CCleaner with any administrator, Acronis is nerver found.

 

Any other suggestionS?

 

Thanks,

Michel

It is not detected by ccleaner because there is no HKCU. I can make you a personal winapp2.ini entry if you give me the whole HKLM key.

(per keys above i.e. HKLM\Software\Acronis\TrueImage) please be specific and don't just say yeah that because I need the exact key else it will not detect.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\TrueImage

 

[Acronis True Image*]
;This will clean True Image if installed via Acronis remote console 
LangSecRef=3024
Detect=HKLM\SOFTWARE\Acronis\TrueImage
Default=False
FileKey1=%AppData%\Acronis\TrueImage\Logs|*.log
FileKey2=%AppData%\Acronis\TrueImageHome\Logs|*.log
FileKey3=%CommonAppData%\Acronis\TrueImage\Logs|*.log
FileKey4=%CommonAppData%\Acronis\TrueImageHome\Logs|*.log

 

This should work for you please report back :)

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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