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Wiped out User Profile Registry


stretch114

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CCleaner V2.36.1233

Wiped out User Profile Registry

1. Ran CCleaner yesterday for cleanup of:

a. Internet Explorer - All options

b. Windows Explorer - All options

c. Systems:

i. Recycle bin

ii. Temp Files

iii. Clipboards

iv. Memory dump

v. ChkDsk File fragments

vi. (NO OTHER SYSTEM OPTIONS CHECKED OFF)

d. DID NOT CLEAN ANY REGISTRY FILES!

e. Glitch:

i. PC ran OK BEFORE running CCleaner.

ii. Upon reboot after running CCleaner, my PC WOULD NOT ACCEPT MY PASSWORD. COULD NEVER GET SIGNED ON.

iii. HP PC-Doctor found NO hardware problems.

iv. Have used CCleaner for many years, never a lost registry until yesterday.

v. Wiped out my Password in User Profiler Service Registry!

vi. Why: ???

vii. Afraid to use CCleaner again.

f. PC Desktop: HP-Pavilion AY608AAR-ABA HPE-137c, Windows 7 Home Premium (x64) (build 7600), BIOS: American Megatrends Inc. 5.17 01/28/2010 , 2.50 gigahertz Intel Core2 Quad Q9300

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I am not sure what the response to this may be, but have you tried holding the F8 key on reboot to bring up the safe mode options?

 

If you can get to safe mode, can you run System Restore to bring your PC to a prior working date? (Start/Run & copy & paste restore/rstrui into the box & hit enter.)

Sometimes you can log into safe mode under Admin or Administrator. Sometimes, those are password protected as well.

 

This may or may not work for you, depending on your setup & security settings, but I wanted to throw that out to try until someone can get with you on the problem.

 

Regards,

Don

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I am not sure what the response to this may be, but have you tried holding the F8 key on reboot to bring up the safe mode options?

 

If you can get to safe mode, can you run System Restore to bring your PC to a prior working date? (Start/Run & copy & paste restore/rstrui into the box & hit enter.)

Sometimes you can log into safe mode under Admin or Administrator. Sometimes, those are password protected as well.

 

This may or may not work for you, depending on your setup & security settings, but I wanted to throw that out to try until someone can get with you on the problem.

 

Regards,

Don

********************************************************

Don, Tried ?Safe Mode? but that still brought me back to a sign in where I had to have the Password. After so many failed starts, Windows 7 ask you to insert your ?Password Recovery Disc.? Only problem was that I had never made a Password recovery disc. I finally got my Geeks downtown to repair the ?User Profile Service Registry? and all was well, minus $45 bucks. I now have saved a Password Recovery to use if this ever happens again. Thanks... stretch114

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I am not sure CCleaner is responsible for this if you haven't run the Registry Cleaner!

 

If its really important and nothing works... try http://pogostick.net/~pnh/ntpasswd/

******************************************************

 

RaZoR, I too was confused how this could have happened since I DID NOT run the Registry Cleaner. I really like & support CCleaner but I am gun shy to use any of it again until I fully understand how this happened. I finally got my Geeks downtown to repair the ?User Profile Service Registry? and all was well, minus $45 bucks. I now have saved a Password Recovery to use if this ever happens again. Thanks... stretch114

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Sampura, I agree totally: ?So I don?t recommend using CCleaner with Windows 7 64bit Ultimate, before this broblem is solved.? I had almost the same problem using Windows 7 Home Premium (x64) (build 7600), BIOS: American Megatrends Inc. 5.17 01/28/2010. And I NEVER even used REGISTRY CLEANING. To wit:

 

CCleaner V2.36.1233

Wiped out User Profile Registry

 

1. Ran CCleaner yesterday for cleanup of:

a. Internet Explorer - All options

b. Windows Explorer - All options

c. Systems:

i. Recycle bin

ii. Temp Files

iii. Clipboards

iv. Memory dump

v. ChkDsk File fragments

vi. (NO OTHER SYSTEM OPTIONS CHECKED OFF)

d. DID NOT CLEAN ANY REGISTRY FILES!

 

e. Glitch:

i. PC ran OK BEFORE running CCleaner.

ii. Upon reboot after running CCleaner, my PC WOULD NOT ACCEPT MY PASSWORD. COULD NEVER GET SIGNED ON.

iii. HP PC-Doctor found NO hardware problems.

iv. Have used CCleaner for many years, never a lost registry until yesterday.

v. Wiped out my Password in User Profiler Service Registry!

vi. Why: ???

vii. Afraid to use CCleaner again.

f. PC Desktop: HP-Pavilion AY608AAR-ABA HPE-137c, Windows 7 Home Premium (x64) (build 7600), BIOS: American Megatrends Inc. 5.17 01/28/2010 , 2.50 gigahertz Intel Core2 Quad Q9300

2. I am now NOT using CCleaner at all because of this problem! Stretch114

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Strech please don't hijak other people's posts.

 

1) You've already started a thread with your issue

2) your issue has nothing to do with this thread, the original poster used reg cleaning you did not.

3) as posted in YOUR thread, it really doesn't sound like ccleaner caused your issue. There is NOTHING that ccleaner cleans by default in the cleaner section which would cause profile corruption.

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the previous two posts have been moved from http://forum.piriform.com/index.php?showtopic=29581&st=0&p=176785entry176785

and

this is in reply to a PM from this user. With his permission, only, will I publish that PM. However the PM was of reply to my answer of his previous post above, and had no place in private.

 

I don't understand what your talking about, "protocol rules?

but if you've got argument with anything I said at least on the technical end (i.e. if I did not personally insult/offend you) then it needs to be taken up on a public thread. I'm not sure why this is a Private message.

 

I assume you are referring to

3) as posted in YOUR thread, it really doesn't sound like CCleaner caused your issue. There is NOTHING that CCleaner cleans by default in the cleaner section which would cause profile corruption

 

in http://forum.piriform.com/index.php?showtopic=29581&st=0&p=180686entry180686

 

but I'm not sure what you mean. What I meant by that is that we need to, In a public thread not a reply to this PM please, investigate what exactly was cleaned. Please be aware that there are many users (including I believe the developers) who function fine on the 64bit versions of XP, Vista, and Windows 7.

 

Now what I am not doing is saying the various, different problems that have occurred to you and other users, with the only tie being 64bit OS is are not all one problem with CCleaner, though in all probability they are separate issues.

 

For instance in the thread that you hijacked the user EXPLICITLY STATES

Then i downloaded the latest version of the CCleaner, did registry cleaning. Restarted the machine... No go. The bios got stuck (yes i have the latest bios update installed). Must klick the powersupply off, and do the normal start. Then it worked ok. And again tried restart = same problem. Network machines were not shown. It couldnt even see itself anymore, only the modem/router.

 

emphasis added by me.

What this user did was, as far as he has described, clean out something FROM THE REGISTRY which the computer needed at boot (thus I have my advice in my signature)

 

What you did was clean junk using CCleaner. If you used no includes than we must look at what you did delete.

You can read in plain English each and every thing and program cleaned by CCleaner by downloading the files found HERE

With our help (or even on your own) you will see EXACTLY what was cleaned and then you can let us know where the file that CCleaner removed was which caused your issue. At that point it can be seen if there is an issue with all of CCleaner for windows 64bit or if something else happened.

 

What I will not stand for is the public outcrying of

. I am now NOT using CCleaner at all because of this problem!

in other peoples thread, thus I split this conversation and merged it with your thread. Nor do I believe PM is for technical issues thus my answer here in the public to your PM

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Sampura, I agree totally: ?So I don?t recommend using CCleaner with Windows 7 64bit Ultimate, before this broblem is solved.? I had almost the same problem using Windows 7 Home Premium (x64) (build 7600), BIOS: American Megatrends Inc. 5.17 01/28/2010. And I NEVER even used REGISTRY CLEANING

 

Stretch114[/b]

 

I fail to understand how CCleaner can cause a registry problem if you just admitted that you never even used the registry cleaning in it.

 

Removing temp files from system directories & IE/FF temp internet locations has NOTHING to do with the registry.

More than likely, you have updates turned on & something happened to ruin your machine. I am not sure particularly which update it was, but I am going to show you a link:

 

http://www.bit-tech.net/news/bits/2010/04/22/mcafee-update-kills-windows/1

 

That one is concerning an update that McAfee released that killed windows a while back.

There are also updates for Windows that can kill Windows due to bad drivers/untested patches/machine configuration or software set installed that causes a problem.

 

Personally, I think it may result either from some security software update/setting, or some Windows Update that caused a problem.

As always, having a system backup is a very good idea.

 

I may be wrong, & it may be the result of something else, but I certainly don't believe this is the fault of CCleaner since you stated that you had not touched the Registry cleaner part of it.

 

More than likely, some update caused it that installed itself on reboot.

 

Regards,

Don

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Stretch114 ,

 

If as the original poster did, you had said you used the registry cleaner part of ccleaner (issues) then we would have perhaps replied and acted differently.

 

As it stands now using just the cleaner on a 64bit Win7 machine (as I do myself) does not touch the user profile. It is hard to see where we can go from here really.

 

At the moment out of lots of win7 users just doing ordinary cleaning you are the only one who has 'suggested'' that doing a clean can wipe out a user profile.

 

Should anymore info regarding this come to light it will be posted in this thread.

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