CCleaner v2.35 Build 1223 HotFix Uninstallers Bug

[Dimitris Digas]

Hello all,

 

I've being using CCleaner on a number of systems since v1.x. Currently I have it installed on numerous PCs/Servers and it is working perfectly except for 2 servers running the latest version of CCleaner (v2.35 Build 1223).

 

Both servers are running Windows Server 2003 SP2 (one is running standard edition and the other enterprise). On both servers CCleaner does not detect Microsoft's HotFix uninstallers while on nearly identical servers running the same OS and CCleaner this feature works fine.

 

This problem has existed for some time now and have had it with previous CCleaner v2.x versions but since a long time has passed with no difference I decided to report it now. I've tried uninstalling CCleaner completely and then reinstalling it but this makes no difference.

 

Any ideas???

 

Thanks in advnace

[mr don]

That is interesting.

 

What version are you using that shows hotfixes?

[Dimitris Digas]

That is interesting.

 

What version are you using that shows hotfixes?

 

Not quite sure to what "version" refers to. The problem still exists with CCleaner v2.36 Build 1233 on both servers. At the same time I have other servers running the same version where HotFix uninstallers are detected and removed correctly.

 

I am willing to give Piriform developers the chance to debug this via a remote session if necessary.

 

Best regards,

[Guest MrT]

Hi Dimitris Digas,

 

Can you please let us know the location of the Hotfix folders that are not being detected by CCleaner? Please enumerate all that are available that you think should be detected.

For example:

C:\WINDOWS\$NtUninstallKB980436$

 

Also, can you let us what CCleaner is displaying as spec for your servers. The info is right under "CCleaner.com v2.35.1223"?

For example:

MS Windows Server 2003 "R2" Enterprise 64-bit SP2

 

Thanks

[Dimitris Digas]

Hi Dimitris Digas,

 

Can you please let us know the location of the Hotfix folders that are not being detected by CCleaner? Please enumerate all that are available that you think should be detected.

For example:

C:\WINDOWS\$NtUninstallKB980436$

 

Also, can you let us what CCleaner is displaying as spec for your servers. The info is right under "CCleaner.com v2.35.1223"?

For example:

MS Windows Server 2003 "R2" Enterprise 64-bit SP2

 

Thanks

 

Hello,

 

Actually for the servers in question NO HotFix Uninstallers are being detected as every time I run it there is nothing in the report and if I don't delete them manually they keep piling up every time Microsoft brings out new updates. Unfortunately at the moment there is only a single update on the one server as I manually deleted the rest. I was expecting a reply sooner from you guys and since I did not get it after a few days I decided to go ahead with manual cleanup :-( Anyway we should be able to test this in a few days when Microsoft releases HotFixes for October...

 

For the moment maybe you can start troubleshooting with the HotFix that was recently installed on the one server and that CCleaner is not detecting (screenshot attached).

 

Name: C:\WINDOWS\$NtUninstallKB2158563$

CCleaner Version: v2.36.1233

CCleaner OS Info: MS Windows Server 2003 Enterprise SP2

 

My other Server (with currently no HotFix uninstallers available) has the following info:

 

CCleaner Version: v2.36.1233

CCleaner OS Info: MS Windows Server 2003 Standard SP2

 

Additionally since you asked it would a good idea to add cleanup for IE7 & IE8 HotFix Uninstallers (all located in %WINDIR%\ie7updates or in %WINDIR%\ie8updates)

 

Thanks for the response, I will try and give you everything you need to solve this issue.

 

Best regards,

[Alan_B]

I notice that you control cleaning via TeamViewer.

I have very limited experience of that.

 

Question :-

Does the server obey commands from TeamViewer with full access/permissions exactly as it would from an administrator using local control ?

 

Alan

[Dimitris Digas]

I notice that you control cleaning via TeamViewer.

I have very limited experience of that.

 

Question :-

Does the server obey commands from TeamViewer with full access/permissions exactly as it would from an administrator using local control ?

 

Alan

 

Hello Alan,

 

TeamViewer is a remote control tool (I think it is VNC based), everything works as if you were working locally. I can vouch for how robust it is as I use it daily for remote support & administration. I have been using it for 2 years now and never had an issue. what you mention is not the cause of the problem as CCleaner behaves in the same way when running it via Remote desktop or even locally. Additionally on my other servers CCleaner detects and removes the HotFix uninstallers normally when working via TeamViewer. Thanks for the response anyway ;-)