Losing return address in Word 2000

[gran]

Windows XP, sp3, Office 2000 and 2003.

I am losing the return address in Word having run ccleaner. A friend who has Office 2003 also has the same problem and requires my help at solving the problem. I would appreciate your help.

[hazelnut]

Perhaps just untick Office under the ccleaner applications list.

[Willy2]

Questions for you and your friend:

- What do you mean by ""losing return adress"" ?

- Which version of CC do you use (v2.34 ??) ? Did this occur in previous versions of CC as well ?

- Perhaps this problem started to occur after you installed (a) program(s) recently ? (MS Windows Update ??)

- What MS Office boxes appear in the Application pane of CC ?

 

Office 2000 isn't (officially) supported by CC (Office 2003 is), so I am a bit surprised that you think CC wiped that ""return adress"". Do you use a customized Winapp2.ini file with an additional Office 2000 entry ? I tend to think that CC isn't the cause for this problem.

[gran]

Questions for you and your friend:

- What do you mean by ""losing return adress"" ?

- Which version of CC do you use (v2.34 ??) ? Did this occur in previous versions of CC as well ?

- Perhaps this problem started to occur after you installed (a) program(s) recently ? (MS Windows Update ??)

- What MS Office boxes appear in the Application pane of CC ?

 

Office 2000 isn't (officially) supported by CC (Office 2003 is), so I am a bit surprised that you think CC wiped that ""return adress"". Do you use a customized Winapp2.ini file with an additional Office 2000 entry ? I tend to think that CC isn't the cause for this problem.

 

CC version is v2.34.1200

I don't know whether it occurred in earlier versions of CCleaner as I have only recently installed CC on the Office 2003 pc.

Enter a return address under envelopes and labels. Save document

Run CC, the return address is still there

Switch the pc off

Switch on again and the return address has disappeared.

[Willy2]

That's better. Try this:

 

- Go to post #4 of this thread:

http://forum.pirifor...showtopic=25696

There you'll find the embedded script for Office 2003 that tells CC what to wipe.

- Copy all the lines (22 in total) that are under the [Office 2003] entry and start with Filekey.... and Regkey.... to a text file (with e.g. Notepad).

- Strip all the lines of Filekey...= or Regkey...=. So, e.g. Regkey3=HKCU.......... becomes HKCU..........

- Save the textfile and add all those lines to the ""Exclude"" section of CC.

- Now you must find out which of those lines is responsible for wiping the info you want to keep. Delete the lines one by one at a time and run CC again after removing each line. There could be more than one line that's wiping the info that you want to keep. A matter of trial and error.

 

A similar procedure works/should work for EVERY program for which the Piriform folks have provided a embedded script. A lot of those embedded scripts for a lot of programs can be found here:

http://forum.pirifor...showtopic=15307

http://forum.pirifor...?showtopic=1110

[gran]

That's better. Try this:

 

- Go to post #4 of this thread:

http://forum.pirifor...showtopic=25696

There you'll find the embedded script for Office 2003 that tells CC what to wipe.

- Copy all the lines (22 in total) that are under the [Office 2003] entry and start with Filekey.... and Regkey.... to a text file (with e.g. Notepad).

- Strip all the lines of Filekey...= or Regkey...=. So, e.g. Regkey3=HKCU.......... becomes HKCU..........

- Save the textfile and add all those lines to the ""Exclude"" section of CC.

- Now you must find out which of those lines is responsible for wiping the info you want to keep. Delete the lines one by one at a time and run CC again after removing each line. There could be more than one line that's wiping the info that you want to keep. A matter of trial and error.

 

A similar procedure works/should work for EVERY program for which the Piriform folks have provided a embedded script. A lot of those embedded scripts for a lot of programs can be found here:

http://forum.pirifor...showtopic=15307

http://forum.pirifor...?showtopic=1110

 

 

Many thanks - I'll try it in a few days. Sorry I hadn't replied earlier, only I have been away