DrEzRo Posted November 25, 2009 Share Posted November 25, 2009 i do the dll thingy and it gets stuck or in 4% or in 100% i can press correct but the missing dll are still loading and i cant do anything about it please help Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 25, 2009 Moderators Share Posted November 25, 2009 You need to give a bit more info really. What OS are you using, xp, vista? Which version of ccleaner? I take it you are talking about the registry clean (issues)? What are the .dlls called? Are you having any other problems with your computer? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
DrEzRo Posted November 25, 2009 Author Share Posted November 25, 2009 im using xp pro im using the latest version 2.5 i think and the problem is with missing shared DLLS i have another problem right clicking but i dont think thats it i cant see what dlls because it loads a 100% and than it gets stuck Link to comment Share on other sites More sharing options...
DrEzRo Posted November 27, 2009 Author Share Posted November 27, 2009 can someone help me?!?!? Link to comment Share on other sites More sharing options...
Moderators DennisD Posted November 27, 2009 Moderators Share Posted November 27, 2009 Hi DrEzRo. I'm not sure I understand exactly what is happening when you say CCleaner is sticking on 4% and then 100%, and the cause probably being missing shared dll's. When CCleaners registry scan completes, the green "completion" bar and the "100%" indication remain on the screen. To confirm that the scan is indeed finished, the "Fix Selected Issues" button becomes active. Maybe start off by downloading the latest version of CCleaner from here ... http://www.filehippo.com/download_ccleaner/ ... and carry out an "Issues" (registry) scan. If it goes to 100% with a full indicator bar, then run "Fix Selected Issues". Make sure you follow the CCleaner dialogue and make a backup of the entries to be deleted, which is saved by default to "My Documents". If it sticks again at 4%, try doing an individual scan of each entry by right clicking an entry and selecting "Scan <name>". This way you can find out exactly which item CCleaner is sticking on, and post back. Link to comment Share on other sites More sharing options...
DrEzRo Posted November 27, 2009 Author Share Posted November 27, 2009 Hi DrEzRo. I'm not sure I understand exactly what is happening when you say CCleaner is sticking on 4% and then 100%, and the cause probably being missing shared dll's. When CCleaners registry scan completes, the green "completion" bar and the "100%" indication remain on the screen. To confirm that the scan is indeed finished, the "Fix Selected Issues" button becomes active. Maybe start off by downloading the latest version of CCleaner from here ... http://www.filehippo.com/download_ccleaner/ ... and carry out an "Issues" (registry) scan. If it goes to 100% with a full indicator bar, then run "Fix Selected Issues". Make sure you follow the CCleaner dialogue and make a backup of the entries to be deleted, which is saved by default to "My Documents". If it sticks again at 4%, try doing an individual scan of each entry by right clicking an entry and selecting "Scan <name>". This way you can find out exactly which item CCleaner is sticking on, and post back. i already have the latest version and itgoes up to 100% it shows that i can click on "fix selected issues" but i cant really click it and i cant get out of ccleaner cause it freezes.... Link to comment Share on other sites More sharing options...
Moderators DennisD Posted November 27, 2009 Moderators Share Posted November 27, 2009 The "Fix selected issues" becomes active, but when you click it, CCleaner freezes. Going back to your mention of Missing Shared dll's, can you see what happens if you uncheck that item and then do a scan and fix. We'll have to eliminate stuff to find the problem I'm thinking. Link to comment Share on other sites More sharing options...
DrEzRo Posted November 28, 2009 Author Share Posted November 28, 2009 The "Fix selected issues" becomes active, but when you click it, CCleaner freezes. Going back to your mention of Missing Shared dll's, can you see what happens if you uncheck that item and then do a scan and fix. We'll have to eliminate stuff to find the problem I'm thinking. i cant it gets stuck but if i run the cleaner with everything except missing dlls it works... Link to comment Share on other sites More sharing options...
Moderators DennisD Posted November 29, 2009 Moderators Share Posted November 29, 2009 A similar problem here, and I'm wondering if you can see any particular missing dll's listed. http://forum.piriform.com/index.php?showtopic=25496&hl= The safe mode fix would probably work for you too, but make sure you have a backup of the entries before they're deleted. I'm confident it shouldn't cause any problems, but it pays to have the backup safeguard. Link to comment Share on other sites More sharing options...
DrEzRo Posted November 30, 2009 Author Share Posted November 30, 2009 A similar problem here, and I'm wondering if you can see any particular missing dll's listed. http://forum.piriform.com/index.php?showtopic=25496&hl= The safe mode fix would probably work for you too, but make sure you have a backup of the entries before they're deleted. I'm confident it shouldn't cause any problems, but it pays to have the backup safeguard. it still doesnt work... i dont know what else i can try... Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 30, 2009 Moderators Share Posted November 30, 2009 Are you saying that ccleaner will not run correctly in safe mode for you? What is the right-click problem you are having? Are all your virus/malware scans up to date and clean? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
DrEzRo Posted November 30, 2009 Author Share Posted November 30, 2009 Are you saying that ccleaner will not run correctly in safe mode for you? What is the right-click problem you are having? Are all your virus/malware scans up to date and clean? i dont have that problem anymore and all the scans and stuff are up to date i really cant understand what is this problem Link to comment Share on other sites More sharing options...
Moderators DennisD Posted November 30, 2009 Moderators Share Posted November 30, 2009 It may be a particular entry in the registry which is being protected for some reason, and to have any chance of fixing the problem we need to know which item CCleaner is sticking on. If you right click on "Missing Shared DLL's" and scan just that item, is there anything listed in the scan window? When it gets to the sticking point, can you see any reference at all, even momentarily displayed, in the scan window? And did you actually try CCleaner in safe mode. If your unsure of how to, and forgive me if I'm wrong, this is an explanation of how to get into safe mode: http://www.pchell.com/support/safemode.shtml Link to comment Share on other sites More sharing options...
RayJ Posted November 30, 2009 Share Posted November 30, 2009 I have been using CCleaner for years and several verisons back, the same or somewhat problem occurred on my system during registry cleaning. The progress bar would go completely green w/100% almost immediately. The Cancel Scan button remained 'active' while the Fix Selected Issues remained inactive (greyed out). Once, leaving it sit like this for hours it finally listed issues and the Fix button became clickable. From the start of this happening until now I always have had the latest version loaded. Reading this post, I ran registry cleaner with the Missing Shared DLLs unchecked. The scan ran smoothly just like it had several versions ago. I do not believe I had the Missing Shared DLLs unchecked for all the years I've been using the program, but I could be wrong. B U G ?? Who knows Follow up.... I just right clicked Missing Shared DLLs to scane just those. The green completion bar & 100% came up immediated and about 15 seconds later the Cancel Scan became greyed out and the Fix button was clickable. Hope this helps......... Link to comment Share on other sites More sharing options...
DrEzRo Posted December 1, 2009 Author Share Posted December 1, 2009 still doesnt work... and i ran it on safe mode and i right clicked and everything... it doesnt work.... it goes immediatly to 100% and the fix selected issues is active but the program is stuck... Link to comment Share on other sites More sharing options...
DrEzRo Posted December 1, 2009 Author Share Posted December 1, 2009 still doesnt work... and i ran it on safe mode and i right clicked and everything... it doesnt work.... it goes immediatly to 100% and the fix selected issues is active but the program is stuck... well i left it for about 4 hours and i think i fixed the issues there were like 5500 missing dll but i did another scan and it does the same thing so ill leave it for a while and than update you on what heppens i did it again and there were 5100 left and again there were 2200 left and now there are 2 left Link to comment Share on other sites More sharing options...
DrEzRo Posted December 1, 2009 Author Share Posted December 1, 2009 hey thanks for helping me ppl but all i had to do is wait for a long time but now 2 items are there every time i scan... is that bad? xD Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 1, 2009 Moderators Share Posted December 1, 2009 What are the 2 items and their path in the registry? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
DrEzRo Posted December 1, 2009 Author Share Posted December 1, 2009 What are the 2 items and their path in the registry? HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls or do you mean the other thing C:\WINDOWS\system32\ZoneLabs\isafeif.dll C:\WINDOWS\system32\ZoneLabs\vetredir.dll none of these things exist so i dont know what to do... Link to comment Share on other sites More sharing options...
Moderators DennisD Posted December 1, 2009 Moderators Share Posted December 1, 2009 I have been using CCleaner for years and several verisons back, the same or somewhat problem occurred on my system during registry cleaning. The progress bar would go completely green w/100% almost immediately. The Cancel Scan button remained 'active' while the Fix Selected Issues remained inactive (greyed out). Once, leaving it sit like this for hours it finally listed issues and the Fix button became clickable. From the start of this happening until now I always have had the latest version loaded. Reading this post, I ran registry cleaner with the Missing Shared DLLs unchecked. The scan ran smoothly just like it had several versions ago. I do not believe I had the Missing Shared DLLs unchecked for all the years I've been using the program, but I could be wrong. B U G ?? Who knows Follow up.... I just right clicked Missing Shared DLLs to scane just those. The green completion bar & 100% came up immediated and about 15 seconds later the Cancel Scan became greyed out and the Fix button was clickable. Hope this helps......... Thanks for your input Ray, it all helps. Mainly the fact that some people have so many apparently dead items in the registry, it can initially take a long time to scan. I've never had that problem so it didn't come to mind. Welcome to Piriform by the way. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 1, 2009 Moderators Share Posted December 1, 2009 Did you once have ZoneAlarm installed then? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators DennisD Posted December 1, 2009 Moderators Share Posted December 1, 2009 HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDllsHKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls or do you mean the other thing C:\WINDOWS\system32\ZoneLabs\isafeif.dll C:\WINDOWS\system32\ZoneLabs\vetredir.dll none of these things exist so i dont know what to do... We must be nearly there now, as those are exactly the same two items causing the problem in the linked to thread in post #9 of this thread. I understand they could actually be part of a Zone Alarm uninstall. Try the Safe Mode scan and fix again, and the final two items should be despatched. EDIT: You just pipped me hazel. Didn't see your post. Link to comment Share on other sites More sharing options...
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