BioImages Posted October 14, 2008 Share Posted October 14, 2008 Am running 1.03.094 and it keeps crashing when I try to use the menus (eg to display the drive map legend) if it's analyzing or building the file list at the time. sad.gif So far it hasn't crashed while actually defragging (phew!!) Followed the debug instructions and it came up with "Piriform Defraggler [DEBUG 1]" in the window title, but nothing at the bottom (just "Check for Updates...") It didn't create the file. C:\Program Files\Defraggler\ contains just CCleaner.exe and uninst.exe. Am logged on as the same user that installed CCleaner and can copy files to the Defraggler folder so don't think there's a permissions issue. When I get it into debug mode should I try crash it or just open and close? FYI: re the instructions above: "Press and hold the Start button and press R (opens the Run window)" only works if there's no other program beginning "R". Many thanks Malcolm Link to comment Share on other sites More sharing options...
BioImages Posted October 14, 2008 Author Share Posted October 14, 2008 Am running 1.03.094 and it keeps crashing when I try to use the menus (eg to display the drive map legend) if it's analyzing or building the file list at the time. sad.gif So far it hasn't crashed while actually defragging (phew!!) Followed the debug instructions and it came up with "Piriform Defraggler [DEBUG 1]" in the window title, but nothing at the bottom (just "Check for Updates...") It didn't create the file. C:\Program Files\Defraggler\ contains just CCleaner.exe and uninst.exe. Am logged on as the same user that installed CCleaner and can copy files to the Defraggler folder so don't think there's a permissions issue. When I get it into debug mode should I try crash it or just open and close? FYI: re the instructions above: "Press and hold the Start button and press R (opens the Run window)" only works if there's no other program beginning "R". Many thanks Malcolm Perhaps "keeps crashing" is too strong. It crashes about 5-20% of the time. Malcolm Link to comment Share on other sites More sharing options...
davey Posted October 14, 2008 Share Posted October 14, 2008 Am running 1.03.094 and it keeps crashing when I try to use the menus (eg to display the drive map legend) if it's analyzing or building the file list at the time. sad.gif So far it hasn't crashed while actually defragging (phew!!) Followed the debug instructions and it came up with "Piriform Defraggler [DEBUG 1]" in the window title, but nothing at the bottom (just "Check for Updates...") It didn't create the file. C:\Program Files\Defraggler\ contains just CCleaner.exe and uninst.exe. Am logged on as the same user that installed CCleaner and can copy files to the Defraggler folder so don't think there's a permissions issue. When I get it into debug mode should I try crash it or just open and close? FYI: re the instructions above: "Press and hold the Start button and press R (opens the Run window)" only works if there's no other program beginning "R". Many thanks Malcolm Moved my reply from the Announcements thread to here. davey Hi BioImages, I just tested it and it creates the debug file each time. The instructions were made the way that they are because some users don't have the Run icon on their Start up menu. It sounds like you were in Debug mode. Did you notice the little debug window in the middle of the screen ? It may be that you need to reply there, and then the Debug text file is created. Run the Defraggler just the way that causes your crash. Put your Post at the bottom of that thread by clicking on ADD REPLY below the last reply.Do it the way the other members have done it. Good luck, davey P.S. I just tested again. You may have to wait a little for that window to appear because it is going to connect and check for updates. AS soon as I get the window I look inside Defraggler folder and the new text file is shown but you cannot access it until Defraggler is finished. Don't forget to explain what you did and then what happens. Link to comment Share on other sites More sharing options...
BioImages Posted October 14, 2008 Author Share Posted October 14, 2008 Am running 1.03.094 and it keeps crashing when I try to use the menus (eg to display the drive map legend) if it's analyzing or building the file list at the time. sad.gif So far it hasn't crashed while actually defragging (phew!!) Followed the debug instructions and it came up with "Piriform Defraggler [DEBUG 1]" in the window title, but nothing at the bottom (just "Check for Updates...") It didn't create the file. C:\Program Files\Defraggler\ contains just CCleaner.exe and uninst.exe. Am logged on as the same user that installed CCleaner and can copy files to the Defraggler folder so don't think there's a permissions issue. When I get it into debug mode should I try crash it or just open and close? FYI: re the instructions above: "Press and hold the Start button and press R (opens the Run window)" only works if there's no other program beginning "R". Many thanks Malcolm Sorry - shouldn't use the computer before breakfast Defraggler directory has the files (CCleaner doesn't!!) Here's a report from just opening then exiting, plus an exception.txt file from the same directory (presumably for the most recent crash? - except am sure managed to crash it an hour ago and the file is dated 10 hrs ago) HTH Malcolm exception.txt defraggler.exe._1_3_94__2008_10_14_08_57_.txt exception.txt defraggler.exe._1_3_94__2008_10_14_08_57_.txt Link to comment Share on other sites More sharing options...
Guest MrRon Posted October 14, 2008 Share Posted October 14, 2008 Thanks for the info, we'll look into this. MrRon Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now